Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jazmine Moreno

Charlotte

Summary

Dynamic Shift Leader at The Co-op with proven expertise in inventory management and exceptional customer service. Successfully trained staff to enhance efficiency and resolve conflicts, resulting in improved guest satisfaction. Strong work ethic and effective communication skills drive results in fast-paced environments, ensuring compliance with safety regulations and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Leader

The Co-op
Charlotte
07.2024 - 08.2025
  • Supervised daily food and beverage operations, ensuring compliance with safety and alcohol service regulations.
    • Trained and delegated tasks to team members, maintaining efficiency and high-quality customer service.
    • Handled customer issues with professionalism, resolving conflicts to enhance guest satisfaction.
    • Managed cash handling, register balancing, and nightly deposits with accuracy.
  • Managed inventory levels and coordinated stock replenishment processes.
  • Assisted in scheduling shifts to optimize staffing needs and coverage.

Server

Mama Ricotta's Restaurant
Charlotte
12.2022 - 11.2023
  • Greet and welcome guests in friendly timely manner .
    • Provide menu recommendations and answer questions about menu.
    • Upselling menu items • Ensure guest satisfaction by checking in on diners, addressing concerns, and promptly resolving any issues.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.

Catering Staff Member

Biscuits and Berries
Denver
08.2021 - 10.2021
  • Assisted with setup and breakdown of event venues, including weddings and auctions, ensuring smooth and organized operations.
    • Served food and beverages to guests, providing attentive and professional service.
    • Supported event staff with various tasks to meet client needs and ensure a positive guest experience.
    • Cleaned and packed equipment and supplies, including trailers, to maintain efficiency and readiness for future events.
    • Contributed to overall event success by maintaining high standards of organization, cleanliness, and customer satisfaction.
  • Collaborated with team members to ensure smooth event execution.
  • Served beverages, appetizers, entrees, salads, desserts. to guests during the event as needed.

Receptionist

Grand Nail Salon
Fort Mill
05.2019 - 06.2021
  • Scheduled and managed appointments for walk-ins and phone inquiries, coordinating seating and wait times for efficient service flow.
    • Opened and closed the salon, handling daily setup, cleaning, and preparation of workstations and equipment.
    • Processed client payments and maintained accurate records of transactions.
    • Assisted nail technicians by preparing tools, sanitizing equipment, and setting up supplies to support smooth service delivery.
    • Provided friendly and professional customer service, ensuring a welcoming environment and positive client experience.
  • Promoted salon services and products to enhance client engagement.
  • Updated and recorded customer or client information to maintain accounts.

Gym Attendant

Whitehall Fitness Center
Charlotte
03.2018 - 07.2019

• Opened and closed the facility, ensuring a clean, safe, and welcoming environment for members.
• Performed deep cleaning and regular upkeep of locker rooms, including restocking supplies and maintaining hygiene standards.
• Managed hourly laundry duties to provide a constant supply of clean towels for members.
• Assisted with membership applications by collecting customer information and explaining gym services.
• Informed members of upcoming classes and events such as yoga and stretch sessions to encourage participation and engagement.

Skills

  • Inventory management
  • Cash handling
  • Industry expertise
  • Customer service
  • Time management
  • Sales and upselling
  • Staff education and training
  • Quality inspections
  • OSHA regulations compliance
  • Strong work ethic
  • Effective communication

Certification

  • Servsafe Certification

Timeline

Shift Leader

The Co-op
07.2024 - 08.2025

Server

Mama Ricotta's Restaurant
12.2022 - 11.2023

Catering Staff Member

Biscuits and Berries
08.2021 - 10.2021

Receptionist

Grand Nail Salon
05.2019 - 06.2021

Gym Attendant

Whitehall Fitness Center
03.2018 - 07.2019
Jazmine Moreno