Jazmine Killian
Lincolnton
Summary
Results-driven Customer Service Professional skilled in customer relations, shipping and receiving, and inventory management. Expertise in building customer relationships, maintaining accurate records, and optimizing daily operations. Demonstrates strong organizational, communication, and time management capabilities to enhance team performance.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Territory Sales Manager
Sia Abrasives/Bosch
01.2024 - Current
- Managed and maintained customer accounts while growing and expanding sales territory
- Conduct on-site sales visits and product demonstrations to strengthen customer relationships and identify business opportunities
- Collaborated with customers to enhance product usage and drive sales growth within territory
- Recommend product solutions tailored to customer needs and operational requirements
- Perform product testing and evaluations at customer locations to ensure product performance and customer satisfaction
- Provided customer support by addressing questions, resolving concerns, and ensuring timely follow-up
- Maintain accurate records of customer interactions, sales activities, and territory performance
Customer Service Representative/Inside sales
Sia Abrasives/Bosch
11.2019 - 12.2023
- Delivered exceptional customer service by processing orders accurately and efficiently, enhancing customer experience
- Enter and manage customer orders and shipment tracking information
- Coordinate UPS tracking systems to ensure customers receive automated shipment updates
- Supported daily operations to enhance workflow and elevate customer satisfaction
- Streamlined filing systems and documentation for improved accessibility and organization
Shipping Clerk
Main Filter
03.2017 - 11.2019
- Coordinated transportation and shipping logistics to ensure timely delivery of goods
- Prepared customer shipments in a timely and accurate manner
- Assembled, addressed, stamped, and coordinated outgoing and incoming merchandise for efficient processing
- Unloaded, unpacked, verified, and recorded incoming inventory
- Maintained accurate activity logs and records of completed work to support operational efficiency
- Assisted with multiple warehouse operations to improve efficiency in the warehouse and operations
- Generated routine and specialized reports using company databases
Banquet and Catering Associate
Homesteads Taphouse and Grill
04.2014 - 03.2017
- Prepared banquet rooms and catering setups, including tables, linens, chairs, and serving stations
- Ensured clean, organized, and safe dining environment for guest comfort and satisfaction
- Greeted guests and responded professionally to customer requests and concerns
- Served food and beverages efficiently while ensuring guest satisfaction
- Assisted with food preparation and delivery, contributing to timely service during catered events
- Maintained buffet stations and ensured food presentation standards were met
- Rearranged banquet areas per supervisor specifications to optimize space for upcoming events
- Cleaned and packed food service equipment and supplies after events
Education
Business Management Coursework -
Grand Canyon University
Phoenix, AZ01-2021
High School Diploma -
Lincolnton High School
Lincolnton, NC01-2012
Skills
- Customer account management
- Customer relationship management
- Inventory management
- Maintaining accurate records
- Attention to detail
- Organizational abilities
- Multitasking
- Prioritization
- Exceptional customer service
- Communication skills
- Team-oriented
- Professional demeanor
- Problem solving
Certification
- Technical Support Fundamentals Certification, 07/01/21
- The Bits and Bytes of Computer Networking Certification, 04/01/21
Timeline
Territory Sales Manager
Sia Abrasives/Bosch
01.2024 - Current
Customer Service Representative/Inside sales
Sia Abrasives/Bosch
11.2019 - 12.2023
Shipping Clerk
Main Filter
03.2017 - 11.2019
Banquet and Catering Associate
Homesteads Taphouse and Grill
04.2014 - 03.2017
Business Management Coursework -
Grand Canyon University
High School Diploma -
Lincolnton High School