Jazmell Shipp
Charlotte,NC
Summary
Dynamic hospitality professional with extensive experience at The Westin Charlotte, excelling in event logistics management and client relationship development. Recognized for exceptional customer service and adept at multitasking, I successfully resolved emergencies and ensured seamless event execution, enhancing participant satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Property Specialist
The Westin Charlotte
03.2023 - Current
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Collaborated with clients to identify their goals and expectations from the event.
- Managed logistics related to transportation, catering, and entertainment.
- Provided support during events hosted at the hotel by coordinating catering orders and arranging necessary equipment.
- Recognized by management for providing exceptional customer service.
- Compiled and distributed event materials, such as event orders, resumes, and personalized menu-tasting templates.
- Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
Front Desk Agent
Charlotte Marriott City Center
08.2022 - 03.2023
- Welcomed guests to the front desk and engaged in friendly conversations while conducting the check-in process.
- Assign the room according to the guest's request and preferences whenever possible.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone, and via email.
- Collaborated with the internal team to prioritize and complete guest check-in and check-out, and deliver amenities.
- Coordinated with internal departments to handle a wide range of guest needs.
- Input customer data into reservation systems, and update it to reflect room changes.
Assistant Store Manager
Bath & Body Works
10.2020 - 01.2022
- Assisted in the continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions, and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
Skills
- Oral and written communications
- Hospitality services
- Event planning
- Effective communication
- Client relationship development
- Events logistics management
- Multitasking and organization
- Onsite execution
- Managing events start to finish
- Corporate events planning
- Team building
- Conflict resolution
Timeline
Property Specialist
The Westin Charlotte
03.2023 - Current
Front Desk Agent
Charlotte Marriott City Center
08.2022 - 03.2023
Assistant Store Manager
Bath & Body Works
10.2020 - 01.2022
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