JAYVA JACKSON
National DCP
Greensboro
1
Certification
13
years of professional experience
Transportation Supervisor with Class A Commercial Driver License and experience directing route drivers, managing fleet utilization, and enforcing DOT and FMCSA compliance. Coordinates delivery performance, equipment status, and weekly scheduling to keep service levels steady and breakdowns moving fast to resolution. Coaches drivers on safety and customer service while supporting progressive discipline, onboarding, and performance metrics.
Work History
Transportation Supervisor
1 Year 3 Months- Responsible for the direction and coordination of assigned team of route drivers to ensure maximum performance relative to product delivery, cost efficient equipment utilization, service, safety and good customer relations.
- Creates a team-oriented environment by developing and coaching Drivers on safety, driving, and customer service skills.
- Supervises assigned Lead Drivers.
- Works with Dunkin’ Stores and Distribution Center (as a liaison) in problem-solving delivery issues.
- Administers progressive discipline when required.
- Enforces all company policies, DOT and FMCSA regulations.
- Assists Operations Scheduler with driver’s weekly schedules, vacations, and time off requests..
- Assists in compiling, monitoring, managing, and implementing the driver performance metrics and incentive program if applicable.
- Manage fleet utilization, tracking status of vehicle/equipment, monitoring equipment on Out of Service report and working with Ryder as needed.
- Ensures compliance with DOT hours of service.
- Reacts timely and effectively to breakdowns and accidents.
Delivery Supervisor
5 Years- Coordinate delivery of contracted solutions at the program level in accordance with cost, scheduling, and quality requirements.
- Partner with Talent Acquisition on interviews and onboarding to ensure strong role fit, an excellent onboarding experience, and budgeted staffing.
- Analyze service-request and performance metrics to identify trends and adjust staff training.
- Manage delivery and merchandising of all pre-sold orders in the assigned territory.
- Ensure customer service levels and company standards while identifying continuous-improvement opportunities.
- Teach, coach, and train delivery merchandisers on processes and procedures to maximize profit and productivity.
- Lead and motivate full-service delivery merchandisers and cashiers by communicating company goals and deadlines.
- Partner with Sales, Warehouse, and Route Planning teams to maintain effective cross-functional communication.
- Review data deliverables for quality, traceability, and adherence to quality-management plans and standards.
- Contact suppliers and vendors to resolve delivery or product issues.
- Manage resources to avoid unnecessary delivery delays.
- Plan delivery routes based on traffic, weather, and delivery requirements.
- Support customers by phone, email, and on-site visits to resolve escalations and product concerns.
Account Manager
3 Years 2 Months- Verified accounts met company merchandising standards by assessing individual needs before replenishment orders.
- Sold incremental displays, equipment placements, and promotional programs.
- Maintained appropriate inventory levels, internal assets, and promotional signage for point-of-sale displays.
- Educated customers on Coca-Cola product portfolios.
- Managed and executed sales for an assigned customer group on established daily routes, generating orders based on delivery frequency.
- Maximized operational efficiency through productive orders that met drop-size goals and minimized shrink and out-of-date product.
- Sold contractual agreements, promotions, innovative products, and distribution programs.
- Negotiated pricing, sales terms, and service agreements.
- Maintained detailed records of daily activities in the online customer database.
- Monitored post-sale service and implemented timely, effective resolutions.
- Attended monthly sales meetings and quarterly sales training.
- Increased store revenue by offering accessories and related purchases.
- Met with customers to identify needs, tailor solutions, and close sales.
Store Manager of Operations
1 Year- Coached sales associates on product specifications, sales incentives, and selling techniques to improve customer satisfaction.
- Monitored schedules, purchases, and expenses to maintain the quarterly budget.
- Analyzed operational data and forecast team needs; managed inventory, cash control, and opening and closing procedures.
- Trained sales associates on product knowledge using a variety of training tools.
- Promoted collaboration, performance, and efficiency in a team-focused environment.
- Completed point-of-sale opening and closing procedures.
- Led weekly employee meetings to discuss promotions, inventory, and team concerns.
- Maximized sales and minimized shrink through strong customer service and adherence to standard practices.
- Implemented process improvements to increase efficiency and support organizational growth.
Produce Department Manager
2 Years- Improved profitability by reducing waste and shrinkage and increasing team efficiency through optimized workflows.
- Created attractive produce displays using color and texture.
- Assisted customers with produce questions and priced products to achieve margin and sales goals.
- Trimmed, washed, and bundled produce.
- Maintained clean, sanitary produce and storage areas.
- Ensured grocery operations complied with workplace standards and food-safety requirements.
- Implemented process improvements to optimize procedures and increase efficiency.
- Coached and mentored new team members.
- Maintained clean and orderly produce displays, preparation areas, and storage spaces.
Education
Business Administration and Management
Skills
Customer service
Delivery management
Logistics process planning
Budget preparation and management
Key account management
Transportation management
Route scheduling
Fleet utilization
DOT compliance
Performance metrics analysis
Certification
Class A Commercial Driver License
Timeline
Transportation Supervisor
National DCP
08.2025 - CurrentRead More
Delivery Supervisor
Coca-Cola Bottling Consolidated
01.2020 - 01.2025Read More
Account Manager
Coca-Cola Bottling Consolidated
11.2016 - 01.2020Read More
Store Manager of Operations
Waffle House
11.2015 - 11.2016Read More
Produce Department Manager
Walmart
11.2013 - 11.2015Read More
University of North Carolina at Greensboro
Business Administration and Management
Read More