Jaylen Williford
Winston-Salem
Summary
Dynamic professional with a proven track record at Taco Bell and Journeys Kidz, excelling in customer service and workload management. Expert in enhancing customer satisfaction and fostering team collaboration. Achieved significant improvements in service quality and operational efficiency, demonstrating a strong work ethic and exceptional verbal communication skills.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Taco Bell
06.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Special Event Technician
University of North Carolina at Greensboro
02.2024 - 07.2024
- Assisted in event setup and breakdown, ensuring a smooth transition between functions without disrupting guest experiences.
- Managed on-site event setup, ensuring timely completion and adherence to safety standards.
- Managed the setup and teardown of banquet spaces for efficient event transitions.
Assistant Manager
Journeys Kidz
08.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Lead
Journeys Shoes
05.2023 - 08.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Bachelor of Arts - Justice Studies
Winston-Salem State University
Winston-Salem, NCBachelor of Arts - History
University of North Carolina At Greensboro
Greensboro, NCAssociate of Arts - Teacher Preparation
Forsyth Technical Community College
Winston-Salem, NCSkills
- Customer service
- Speaker installation
- Money handling
- Cross-selling techniques
- Verbal and written communication
- Strong work ethic
- Team collaboration
- Workload management
Timeline
Service Crew Member
Taco Bell
06.2024 - Current
Special Event Technician
University of North Carolina at Greensboro
02.2024 - 07.2024
Assistant Manager
Journeys Kidz
08.2023 - 12.2023
Sales Lead
Journeys Shoes
05.2023 - 08.2023
Bachelor of Arts - Justice Studies
Winston-Salem State University
Bachelor of Arts - History
University of North Carolina At Greensboro
Associate of Arts - Teacher Preparation
Forsyth Technical Community College
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