Jaylen Gragg

Motivated and compassionate professional with a strong background in childcare (including special needs), retail management, restaurant service, and community support. Currently pursuing a degree in Human and Community Services, with hands-on experience supporting children and families. Skilled in building relationships, adapting to changing needs, and maintaining positive, inclusive environments. Seeking to use my experience and passion for helping others to make a meaningful impact.

Children's Advocate

November 2024 - December 2024 | Children's advocacy and Protection Center, Conover, NC

• Interviewed clients individually, in families, or in groups, assessing
  to meet needs.
• Maintained case history records and prepared reports.
• Liaised between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children facing disabilities, abuse, and poverty.
• Collected supplementary information needed to assist client, such as employment records, medical records, and school reports.
• Reared problems, interviewing child, and family to determine whether further action was required.

Case managment

October 2024 - November 2024 | Frye Regional Healthcare, Hickory, NC

• Educated clients on available community resources and how to access them effectively.
• Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
• Maintained accurate records of client progress and documentation of all contacts with clients.
• Maintained clients' records by reviewing case notes and logging
  events and proaress.
• Created individualized service plans in collaboration with clients, families, and other professionals.
• Demonstrated success in building relationships with clients and providing emotional support.