Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jaylan Jones

Raleigh

Summary

Professional sales and marketing expert with a proven track record in driving business growth and elevating brand presence. Adept at crafting and executing strategic marketing campaigns, skilled in market analysis, digital marketing, and client relationship management. Known for strong team collaboration, adaptability, and consistently delivering impactful results. Highly reliable and flexible in meeting evolving business demands.

Overview

2
2
years of professional experience

Work History

Student Marketer – North Carolina Central University

Red Bull
08.2025 - Current
  • Built and maintained relationships with student organizations, athletes, and campus influencers to drive product loyalty and brand engagement.
  • Collected and analyzed consumer feedback to optimize future campaigns and marketing-to-sales conversion outcomes.

Global Marketing Intern – Talent Marketing & Engagement

Dell Technologies
06.2025 - 08.2025
  • Supported marketing campaigns by contributing to employer branding and talent engagement strategies to attract top global talent.
  • Conducted market research and compiled performance data to help optimize consumer needs, enhancing Dell’s positioning in B2B engagement.
  • Gained exposure to consultative sales strategies, strengthening communication and presentation skills critical to customer engagement.

Customer Service Specialist

Sherwin-Williams
08.2024 - 05.2025
  • Delivered outstanding customer service to 30+ clients daily, achieving a customer satisfaction rating above 95% through employment.
  • Identified product and service solutions that increased attachment rate, contributing to a 15% sales growth in high-priority product lines during peak periods.
  • Proactively resolved 20+ daily inquiries and issues, helping to retain over 90% of repeat business customers.
  • Managed inventory processes and implemented stock suggestions, reducing out-of-stock incidents by 20%, resulting in a smoother sales process.

Customer Experience Consultant

CarMax
07.2023 - 07.2024
  • Conducted 10-12 consultative sales interactions per shift, exceeding sales goals by 17% quarterly in 2024.
  • Maintained a lead conversion rate of 25%, surpassing the company average and directly generating over $300,000 in gross sales revenue within 12 months.
  • Streamlined the customer purchase process, reducing average sales cycle time by 20%, which improved transaction efficiency and customer satisfaction.
  • Delivered personalized post-sale service, resulting in a 15% increase in repeat and referral customers.

Education

Bachelor of Business Administration -

North Carolina Central University (NCCU)
Durham, NC
05.2026

Skills

  • Microsoft Office Suite
  • POS System Operation
  • Data Analysis and Reporting
  • Relationship building
  • Upselling and cross-selling
  • Customer relationship management
  • Customer relationship building
  • Strategic partnerships
  • Deal closing
  • Remote sales
  • Cold calling
  • Customer relations

Websites

Timeline

Student Marketer – North Carolina Central University

Red Bull
08.2025 - Current

Global Marketing Intern – Talent Marketing & Engagement

Dell Technologies
06.2025 - 08.2025

Customer Service Specialist

Sherwin-Williams
08.2024 - 05.2025

Customer Experience Consultant

CarMax
07.2023 - 07.2024

Bachelor of Business Administration -

North Carolina Central University (NCCU)

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Jaylan Jones