Jaylah McCants
Charlotte
Summary
Detail-oriented professional with a focus on customer service, problem-solving, and time management. Proven ability to streamline processes and enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Inbound Stower
Amazon
Charlotte NC
02.2026 - Current
- Sorted and organized incoming inventory to maintain efficient warehouse operations.
- Operated handheld scanners to track product quantities and locations accurately.
- Collaborated with team members to optimize storage space and improve workflow efficiency.
- Conducted quality checks on incoming items to ensure compliance with company standards.
B2B Sales Representative
Tmoible
Fort Mill, SC
06.2025 - 02.2026
- Provided exceptional customer support through effective communication and problem-solving skills.
- Documented interactions accurately in CRM system to maintain comprehensive records.
- Adapted quickly to new software tools for effective service delivery and issue resolution.
- Educated customers on product features and usage to improve satisfaction levels.
Team Leader
Walmart
Charlotte, NC
10.2023 - 06.2025
- Supervised daily operations to ensure compliance with company policies and safety standards.
- Trained new team members on operational procedures and customer service excellence.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Implemented process improvements that enhanced workflow efficiency within the team.
Assistant Manager
Rainbow
Charlotte, NC
09.2022 - 10.2023
- Coordinated team schedules to enhance operational efficiency and ensure coverage during peak hours.
- Developed training materials to improve onboarding processes for new staff, increasing retention rates.
- Implemented inventory management strategies, reducing stock discrepancies and ensuring product availability.
- Analyzed sales trends and customer feedback to refine promotional strategies, enhancing customer engagement.
Education
High School Diploma -
Rock Hill Highschool
Rock Hill SCSkills
- Package handling
- Warehouse safey
- Workplace cleanliness
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Excellent time management skills
Timeline
Inbound Stower
Amazon
02.2026 - Current
B2B Sales Representative
Tmoible
06.2025 - 02.2026
Team Leader
Walmart
10.2023 - 06.2025
Assistant Manager
Rainbow
09.2022 - 10.2023
High School Diploma -
Rock Hill Highschool