Jaylah Diaz
Goldsboro
Summary
Detail-oriented and customer-focused professional with strong experience in front-end operations, cash office management, and high-volume customer service environments. Demonstrated ability to manage sensitive financial transactions, resolve escalated customer concerns with professionalism, and support daily operations to ensure efficiency and accuracy. Recognized for reliability, leadership, and strong communication skills, including training team members and assuming Front End Coordinator responsibilities when needed. Currently pursuing a nursing degree, bringing a compassionate, service-driven mindset and a strong commitment to excellence in fast-paced, people-centered settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
10.2023 - 04.2025
- Managed front-of-store operations, ensuring exceptional customer service and a welcoming environment for all guests by handling customer concerns with professionalism and patience.
- Operated the cash office, including balancing registers, reconciling drawers, ordering store cash, handling the safe, completing nightly safe counts, and preparing bank deposits in compliance with Publix policies.
- Accurately ordered, received, and distributed store funds, maintaining proper cash levels for registers while ensuring security and accuracy at all times.
- Processed Western Union transactions, money orders, and check-cashing services while strictly following identification, security, and company procedures.
- Trained and supported new and existing employees on front-end procedures, cash handling, and customer service standards.
- Served as Front End Coordinator (FEC) in the absence of management, overseeing front-end operations, supporting cashiers and baggers, managing workflow, and resolving immediate store issues.
- Responded to customer needs across all departments, efficiently resolving escalated concerns while maintaining a calm and professional demeanor.
- Answered and directed incoming phone calls, assisting customers and vendors with inquiries and requests.
- Maintained a clean, organized front-end area and ensured associates consistently delivered prompt, courteous service.
Education
Associate of Science - Nursing
Trident Technical College
Charleston, South Carolina, SC01-2027
Associate of Science - Nursing
Wayne Community College
Goldsboro, NC01-2027
High School Diploma -
Canebay High School
Summerville, SC12-2023
Skills
- Customer satisfaction focus
- Cash Office Operations
- Cash Handling & Reconciliation
- Front-End Coordination (FEC)
- Conflict & Complaint Resolution
- Western Union & Financial Services
- Team Training & Support
- Active Listening & Communication
- Data Entry
- Time Management & Reliability
- Health and safety compliance
Certification
Child CPR AED, Infant CPR, First Aid
Certified April 2023 – April 2025
• Certification expired; willing to renew immediately
Timeline
Customer Service Representative
Publix
10.2023 - 04.2025
Associate of Science - Nursing
Trident Technical College
Associate of Science - Nursing
Wayne Community College
High School Diploma -
Canebay High School