Jayla Kelly
Charlotte
Summary
Professional bottle waitress and receptionist with strong customer-service skills and a naturally outgoing, approachable style. Dependable team player who consistently supports smooth operations and positive guest experiences.
Overview
6
6
years of professional experience
Work History
Bottle Service Waitress / Server
Aura, Oakroom, Encore Nightclub
Charlotte, NC
05.2021 - Current
- Provide high-end bottle service and hospitality to VIP guests in busy nightlife environments.
- Manage reservations, seating, and large groups to ensure smooth service.
- Upsell bottle packages and promotions while maintaining a friendly, professional approach.
- Handle cash and electronic payments accurately.
- Promote club events through social media content to build a clientele.
- Work closely with team members to maintain an energetic, organized atmosphere.
Receptionist
LeMeridien/Sheraton Hotel
Charlotte, NC
05.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed reservations, communicated with guests, and updated guest records.
- Kept reception area clean and neat to give guests positive first impression.
- Resolved guest problems and complaints.
- Responded to inquiries from potential guests seeking information.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
Receptionist
Cachet Nail Boutique
Charlotte, NC
12.2019 - 05.2021
- Opened and prepped the salon daily, preparing tools and equipment for clients.
- Scheduled appointments, answered calls, and welcomed clients.
- Handled payments and deposits accurately.
- Helped recommend products, and maintain a welcoming front desk.
- Supported technicians and management to keep daily operations running smoothly.
Waitress
Hooters
Concord, NC
06.2020 - 01.2021
- Served tables in a fast-paced restaurant, while ensuring guests had a great experience.
- Managed multiple tables, processed payments, and kept the dining area clean and organized.
- Build relationships with regular customers through friendly, reliable service.
Education
Associate of Science - Business Administration
Central Piedmont Community College
Charlotte, NC05-2027
Skills
- Friendly and professional customer service
- Cash handling and POS experience
- Multitasking and time management in fast-paced settings
- Teamwork and problem-solving under pressure
Timeline
Receptionist
LeMeridien/Sheraton Hotel
05.2024 - 03.2025
Bottle Service Waitress / Server
Aura, Oakroom, Encore Nightclub
05.2021 - Current
Waitress
Hooters
06.2020 - 01.2021
Receptionist
Cachet Nail Boutique
12.2019 - 05.2021
Associate of Science - Business Administration
Central Piedmont Community College