JAYLA GRANT
Knightdale
Work Preference
Summary
Dynamic professional providing executive support and team leadership to optimize business operations. Proven track record in managing multiple priorities with a focus on detail and dependability. Recognized for outstanding customer service and effective team collaboration, driving high productivity and efficient task completion. Specialized in workflow coordination, staff supervision, and process improvement, enhancing overall team performance and achieving organizational objectives.
Overview
7
7
years of professional experience
Work History
Security Operations Center Supervisor
First Citizens Bank/Allied Universal
07.2024 - Current
- Oversaw the strategic redesign and continuous management of 24/7 security operations for a nationwide portfolio, ensuring the protection of assets, employees, and uninterrupted business operations.
- Provided oversight of 24/7 critical incident and crisis management operations, leading cross-functional response efforts to ensure safety during life-safety incidents, natural disasters, and complex security threats.
- Provided strategic leadership, mentoring, and performance management to GSOC supervisors and operators, cultivating a collaborative and high-performing operations team.
- Spearheaded the modernization of Standard Operating Procedures and crisis response playbooks, strengthening operational readiness and alignment with global security and compliance standards.
- Enhanced enterprise security operations through integration and optimization of CCTV, access control, and SIEM/SOAR technologies, developing quality assurance frameworks focused on KPIs and SLAs to ensure operational effectiveness.
- Acted as a trusted advisor to senior leadership by delivering concise security intelligence, incident updates, and comprehensive post-incident assessments to executive and cross-functional stakeholders.
- Assisted in analyzing personnel deployment and resource utilization to enhance operational efficiency and workforce effectiveness.
Assistant General Manager
The Lash Lounge
04.2023 - 06.2024
- Fostered a professional, welcoming, and client-focused environment that promoted exceptional customer experiences and a positive workplace culture.
- Oversaw all aspects of daily salon operations, ensuring operational excellence, compliance with company standards, and efficient execution of business objectives.
- Directed and managed appointment scheduling for a multi-stylist salon, optimizing productivity, workflow, and client satisfaction.
- Drove revenue growth through effective promotion and sales of membership programs and retail products, enhancing client experience and loyalty.
- Elevated the in-store client experience by consistently delivering exceptional customer service and fostering a culture of hospitality and excellence.
- Built and maintained strong client relationships, resulting in increased customer loyalty, retention, and repeat business.
- Analyzed and reported sales data and performance metrics, providing insights into business trends to inform strategic decisions.
- Monitored key performance indicators (KPIs), communicated performance insights to executive leadership, and recommended initiatives to improve business results.
- Developed and executed innovative marketing strategies that expanded the client base, strengthened brand awareness, and increased revenue opportunities.
- Led team meetings to communicate organizational initiatives, operational updates, and strategic objectives from executive leadership.
- Supported talent acquisition, onboarding, and employee separation processes while maintaining organizational standards and compliance.
- Conducted performance evaluations, delivered constructive coaching, and implemented development plans to enhance employee performance and accountability.
- Cultivated an inclusive, collaborative, and high-performing team culture centered on respect, engagement, and continuous improvement.
- Mentored team members through goal setting, career development planning, and ongoing professional coaching to support advancement and retention.
- Directed inventory management processes, maintaining optimal stock levels, controlling costs, and ensuring uninterrupted business operations.
Referral Coordinator/ Front Desk Coordinator
Carolina Nephrology
Cary
06.2021 - 08.2022
- Coordinated and scheduled new patient appointments, optimizing provider calendars and enhancing patient service delivery.
- Processed prior authorizations and verified insurance eligibility to ensure timely patient access to care and compliance with payer requirements.
- Triaged incoming hospital calls, accurately routing communications to consulting and rounding physicians to facilitate timely patient care.
- Collected, verified, and maintained patient demographic and clinical information, ensuring accuracy and confidentiality throughout the intake process.
- Organized and entered patient and operational data into electronic databases and spreadsheets, ensuring data integrity and accuracy.
- Conducted audits of patient billing and payment records to identify discrepancies and ensure compliance with financial protocols. identify outstanding balances, reconcile discrepancies, and support revenue cycle management.
Sales Associate
Express
Greensboro
06.2019 - 07.2021
- Drove sales by actively engaging customers and addressing their needs
- Engaged customers through suggestive selling techniques to enhance their shopping experience
- Provide outstanding customer service and personalized shopping experiences for a variety of customers
- Provided in-depth product knowledge to support informed customer purchasing decisions
- Responds to customers' questions about clothing items, credit inquiries, etc.
- Stocked and organized inventory on shelves to maintain accessibility.
Education
B.S. - Health and Human Sciences, Human Development and Family Studies
University of North Carolina, Greensboro
Greensboro, North Carolina05-2021
Skills
- Incident response
- Crisis management
- Risk Management
- Performance monitoring and effective communication
- Client relationship management
- Customer service and sales
- Critical thinking and data analysis
- Attention to detail
- Administrative tasks and time management
- Team leadership
- Interpersonal skills and adaptability
- Marketing strategies
Timeline
Security Operations Center Supervisor
First Citizens Bank/Allied Universal
07.2024 - Current
Assistant General Manager
The Lash Lounge
04.2023 - 06.2024
Referral Coordinator/ Front Desk Coordinator
Carolina Nephrology
06.2021 - 08.2022
Sales Associate
Express
06.2019 - 07.2021
B.S. - Health and Human Sciences, Human Development and Family Studies
University of North Carolina, Greensboro