Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jayden Kinzer

Charlotte

Summary

Customer focused professional with strong background in service management and client relations. Skilled in optimizing processes, troubleshooting issues, and ensuring seamless customer service experience and satisfactory delivery. Known for collaborative teamwork, adaptability, and positive driving results. Proven ability to demonstrate product knowledge and manage expectations, communicate effectively, and strong problem-solving skills.



Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Delivery Specialist

Rent A Center Warehouse & Retail Store
08.2024 - Current
  • Enhanced customer satisfaction with timely resolution of issues and proactive communication.
  • Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
  • Analyzed load-related documentation and completed and accurate records.
  • Loaded and unloaded cargo to sustain integrity of goods delivered.
  • Coordinated Delivery logistics and set up of products.

Warehouse Worker

Amazon
12.2023 - 08.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Commercial Driver

AutoZone
01.2024 - 03.2024
  • Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
  • Completed daily shift routes consisting of multiple stops to other stores and customers focusing on safety and timeliness.
  • Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
  • Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
  • Delivered wide range of product packages in alignment with strict timeframes to local residents and businesses.
  • Streamlined delivery processes by effectively utilizing GPS systems and mapping software for optimal routes.

Customer Service Representative

AutoZone
08.2022 - 01.2024
  • Resolved customer complaints regarding products with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company location information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Fast Food Shift Leader

Marco's Pizza
08.2020 - 08.2022
  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
  • Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
  • Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
  • Ensured compliance with health and safety regulations through regular inspections and staff training sessions on proper food handling procedures.

Education

No Degree - Engineering Mechanics

Central Piedmont Community College
Charlotte, NC

High School Diploma -

Bradford Preparatory School
Charlotte
06-2023

Skills

  • Conflict resolution
  • Professional telephone demeanor
  • Follow-up skills
  • Customer relations
  • Critical thinking
  • Customer service
  • Complaint resolution
  • Product knowledge

Certification

  • Forklift Certification

Languages

English
Professional Working

Timeline

Service Delivery Specialist

Rent A Center Warehouse & Retail Store
08.2024 - Current

Commercial Driver

AutoZone
01.2024 - 03.2024

Warehouse Worker

Amazon
12.2023 - 08.2024

Customer Service Representative

AutoZone
08.2022 - 01.2024

Fast Food Shift Leader

Marco's Pizza
08.2020 - 08.2022

No Degree - Engineering Mechanics

Central Piedmont Community College

High School Diploma -

Bradford Preparatory School

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Jayden Kinzer