Jayden Garrett-Straite
Charlotte
Summary
Dynamic customer service professional with a proven track record in efficient order fulfillment at TopGolf. Demonstrates expertise in inventory management and team collaboration, consistently enhancing customer satisfaction and operational efficiency. Strong communication skills and a strategic approach to risk assessment lead to exceeding employer expectations. Aiming to leverage these skills in a challenging role that prioritizes customer experience and operational excellence.
Overview
3
3
years of professional experience
Work History
Fulfillment Associate
Lowes Home Improvment
Belmont
12.2024 - Current
- Entered item codes into system to confirm selections.
- Organized and selected inventory based on order requirements.
- Tailored tasks according to fluctuations in warehouse requirements and order levels.
- Executed risk mitigation strategies by strictly enforcing workplace safety measures.
- Partnered with teammates to fulfill daily objectives within set timelines.
Server
Famous Toastery
Belmont
07.2023 - Current
- Adapted offerings based on client feedback to elevate menu standards.
- Ensured accurate money management through strict adherence to procedures.
- Verified IDs to ensure compliance with legal drinking age.
- Ensured sanitary practices during food production and distribution.
- Facilitated order processing to enhance customer and restaurant efficiency.
- Ensured orders were promptly prepared by collaborating effectively with team.
- Updated customers on exclusive daily offerings and notable dishes.
- Mixed beverages as per standard procedures.
- Processed customer orders swiftly and with precision.
- Arranged dining layouts proactively to minimize customer waiting periods.
- Prepared dining area by cleaning tables and chairs for incoming guests.
Cashier
Ayrsley Grand Cinemas 14
Charlotte
09.2022 - 07.2023
- Facilitated onboarding by teaching operational procedures related to register usage, stocking strategies, and client interaction.
- Processed payments via cash, check, debit and credit card using an advanced Point-of-Sale system.
- Cooperated with customer-facing employees to provide assistance.
- Performed ticket sales with a focus on enhancing product visibility.
Court Monitor
Altitude
Gastonia
04.2022 - 07.2022
- Directed facilitation of courthouse sessions.
- Conducted evaluations on facilities, areas, and activities to gauge success.
- Monitored kids to maintain a secure environment.
- Supervised youth activities, enforcing compliance with established guidelines.
Guest Runner
TopGolf
Charlotte
10.2021 - 03.2022
- Ensured interactions were friendly and morale remained high.
- Maintained high-quality interactions to drive satisfaction in every customer encounter.
- Removed dishes and glasses from tables for cleaning.
- Provided details on latest promotions while acknowledging repeat visitors by name.
- Delivered accurate product information to meet customer needs.
Education
High School Diploma -
South Point High School
Belmont, NC05-2023
Information Technology -
Central Piedmont Community College
Charlotte, NCSkills
- Efficient Order Fulfillment
- Inventory management
- Point of sale operation
- Risk assessment
- Customer service
- Effective Team Collaboration
Timeline
Fulfillment Associate
Lowes Home Improvment
12.2024 - Current
Server
Famous Toastery
07.2023 - Current
Cashier
Ayrsley Grand Cinemas 14
09.2022 - 07.2023
Court Monitor
Altitude
04.2022 - 07.2022
Guest Runner
TopGolf
10.2021 - 03.2022
High School Diploma -
South Point High School
Information Technology -
Central Piedmont Community College
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