Jayden Froedge
Midway Park
Summary
Experienced in retail and customer service environments, demonstrating proficiency in managing daily operations such as money handling, scheduling, and customer interactions. Effectively resolved customer complaints and inquiries, and known for friendly and dependable service. Maintained cleanliness and organization of work areas, as well as, collaborated with team members to enhance store operations and support marketing initiatives through social media engagement. Skilled in multitasking, handling transactions, and ensuring a welcoming experience for customers.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier/ Kitchen Worker
Fruit Market
Russell Springs
08.2021 - 04.2024
- Ensured that all areas of the retail floor and kitchen were properly stocked throughout each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area and kitchen.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Offered ideas for social media and marketing
- Helped manage social media pages
Host
Lake Cumberland State Dock
Russell Springs
06.2021 - 08.2021
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Resolved conflicts between customers when necessary.
- Managed incoming calls during busy shifts.
- Contributed to team efforts by accomplishing related tasks as needed.
- Maintained cleanliness of eating area, including wiping down tables and chairs.
Dog Trainer
4 Paws Training Academy
Jamestown
06.2020 - 05.2021
- Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
- Conducted group classes to teach proper socialization skills to puppies and adult dogs.
- Developed strategies for teaching advanced obedience skills including heeling off leash, recall from a distance, agility courses, and tricks.
- Assisted owners in addressing problem behaviors such as barking, chewing, digging, jumping, and aggression.
- Utilized positive reinforcement techniques while working with dogs in order to create an atmosphere of trust and respect between handler and pet.
- Created individualized training plans for each dog based on their needs and abilities.
- Maintained accurate records regarding animal behavior changes throughout the duration of their training programs.
- Provided educational seminars for pet parents on topics such as puppy development stages and preventative care measures.
- Provided guidance to owners on how to maintain consistent rules in the home environment to ensure successful behavior modification results.
- Evaluated the progress of each dog's training program by observing interactions with owners during lessons.
- Cared for pets during owners' absences.
Education
High School Diploma -
Russell County Highschool
Russell County, KY05-2022
Communications
University of Lindsey Wilson
Columbia, KYSkills
- Social Media Management
- Digital Marketing
- Communication
- Team Collaboration
- Customer Service Excellence
- Calendar Management
- Front Desk Operations
- Money Management
- Client Relations
- Multitasking
- Adaptability
Timeline
Customer Service Cashier/ Kitchen Worker
Fruit Market
08.2021 - 04.2024
Host
Lake Cumberland State Dock
06.2021 - 08.2021
Dog Trainer
4 Paws Training Academy
06.2020 - 05.2021
High School Diploma -
Russell County Highschool
Communications
University of Lindsey Wilson