Jayden Dowell
Apex
Summary
Motivated individual with a proven track record in communication, problem-solving, and data entry, adept at managing multiple tasks efficiently. Dedicated to delivering exceptional customer service and fostering an organized workplace environment. Known for a proactive approach to challenges and a commitment to excellence. Prepared to leverage skills and experience to contribute positively to team success and organizational growth.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Field Technician
Franklin Energy (Duke Energy Contract)
06.2025 - Current
- Installed energy-saving devices on HVAC and water heaters
- Maintained company vehicle and ensured cleanliness
- Responded to emergency service calls
- Followed OSHA/electrical code guidelines
Residential Sales Associate
Charter Communications (Spectrum)
06.2023 - 01.2024
- Built rapport with customers and answered questions
- De-escalated complaints and provided solutions
- Matched customers with fitting products
- Followed up with potential buyers
Shift Leader
Panda Express
01.2022 - 01.2023
- Managed daily operations and team schedules
- Ordered supplies and equipment
- Controlled food portions and costs
- Resolved customer complaints
Education
HBI Building Construction Technology Training Program -
Oconaluftee Job Corps
Cherokee, NC05.2025
High School Diploma - undefined
Apex Friendship High School
Apex, NC06.2020
Skills
- Customer Relations & Conflict Resolution
- Sales & Upselling Strategies
- Leadership & Team Scheduling
- HVAC: Filters, duct systems, A/C types
- Plumbing: Toilets, sinks, water heaters
- Electrical: Switches, panels, GFCIs
- Carpentry: Framing, rafters, tool operation
- OSHA & Safety Compliance
- Field operations
Certification
- OSHA 10 Construction
- Building Construction Technology Pre-Apprenticeship
- Ramset Certification
- Certified Residential Water Heater Technician (AO Smith University)
- Certified Residential Solar Rooftop PV Technician (IREC)
Awards
3x BCT Trade Student of the Month – Oconaluftee Job Corps, Leadership Excellence Training – Western Carolina University, 2x Dorm Leader Student of the Month
Timeline
Field Technician
Franklin Energy (Duke Energy Contract)
06.2025 - Current
Residential Sales Associate
Charter Communications (Spectrum)
06.2023 - 01.2024
Shift Leader
Panda Express
01.2022 - 01.2023
High School Diploma - undefined
Apex Friendship High School
HBI Building Construction Technology Training Program -
Oconaluftee Job Corps