Leslie Brown
Clinton
Summary
Dedicated Assistant Manager known for enhancing operational efficiency and increasing customer satisfaction. Skilled in mentoring staff and implementing effective service protocols, ready to leverage expertise to support business objectives and improve team dynamics.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Big Blue
Clinton, NC
04.2023 - Current
- Streamlined daily operations to enhance team productivity and efficiency.
- Mentored junior staff, fostering professional development and skill enhancement.
- Led initiatives to enhance customer satisfaction through improved service protocols.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Director
Mrs Carolyn Child Care
Fayetteville, NC
06.2007 - 01.2023
- Developed and implemented educational programs to enhance child development and learning experiences.
- Supervised staff training sessions to improve operational efficiency and compliance with childcare regulations.
- Collaborated with families to address children's needs, fostering a supportive community environment.
- Implemented performance metrics to ensure high standards of accountability and quality in caregiving services.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
Education
Associate of Applied Science - Business Administration
FTCC
Fayetteville, NC04.2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Operations management
- Recruiting and interviewing
- Conflict resolution
- Customer relationship management (CRM)
Timeline
Assistant Manager
Big Blue
04.2023 - Current
Assistant Director
Mrs Carolyn Child Care
06.2007 - 01.2023
Associate of Applied Science - Business Administration
FTCC