JAY HAWTHORNE
Wilmington
Summary
Restaurant owner and general manager with a strong track record in enhancing operational efficiency and fostering team collaboration. Expertise in inventory management, cost control, and menu development creates inviting dining experiences that drive customer satisfaction.
Overview
38
38
years of professional experience
Work History
Lead Center Store
The Fresh Market
Wilmington
07.2025 - Current
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Restaurant Owner/Operator
Em R Wings Restaurant and Pub
12.2000 - 10.2024
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management
- Oversaw payroll, daily deposits, and cost controls to ensure financial accuracy and operational efficiency.
- Coordinated employee schedules, delegated tasks, and ensured food quality and service standards were consistently met.
- Recruited, hired, and trained talented staff to fill vacancies.
- Cultivated courteous and effective working relationships to enhance team collaboration and guest satisfaction.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
General Manager
Morrison's Cafeteria/Piccadilly Cafeteria
11.1988 - 11.2000
- Oversaw daily operations, including budget management, inventory control, and vendor relations, ensuring seamless service delivery.
- Established inventory control systems that minimized food spoilage and waste, enhancing overall operational efficiency.
- Calculated inventory levels accurately to maintain stock availability. and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Resolved customer concerns swiftly and professionally, transforming negative experiences into positive outcomes.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Bachelor of Arts - Hospitality Management
Mercyhurst University
Erie, PA05-1985
Skills
- Inventory management
- Cost control
- Operational efficiency
- Food safety compliance
- Menu development
- POS system operation
- Revenue optimization
- Staff management
- Team building
- Analytical thinking
- Customer engagement
- Food presentation
Timeline
Lead Center Store
The Fresh Market
07.2025 - Current
Restaurant Owner/Operator
Em R Wings Restaurant and Pub
12.2000 - 10.2024
General Manager
Morrison's Cafeteria/Piccadilly Cafeteria
11.1988 - 11.2000
Bachelor of Arts - Hospitality Management
Mercyhurst University