Jawan Riddick
Morrisville
Summary
Results-driven professional with expertise in analyzing and resolving computer user support issues. Proven track record in delivering technical support and managing complex challenges across various operating systems and networking protocols. Detail-oriented with a commitment to continuous learning in emerging technologies within Information Technology.
Overview
5
5
years of professional experience
Work History
IT Technician
StarTek
Denver
02.2025 - 11.2025
- Diagnosed hardware and software issues for client systems to enhance functionality.
- Delivered technical support through phone, email, and in-person communications.
- Assisted clients with WiFi-related inquiries to improve connectivity.
- Troubleshot electrical and mechanical defects across residential, commercial, and industrial sites.
- Analyzed system performance, network capacity, and security to identify improvement areas.
Customer Service Representative
Concentrix
Morrisville
05.2024 - 11.2024
- Resolved customer inquiries and issues via phone and chat to ensure satisfaction.
- Documented interactions accurately in CRM for effective tracking.
- Collected payments and arranged billing processes efficiently.
Call Center Interviewer
Dynata
Denver
09.2023 - 03.2024
- Persuaded reluctant respondents to participate in surveys and diaries.
- Maintained engagement of participants during complex short- and medium-length surveys.
- Delivered verbatim scripts for survey sections to ensure consistency.
- Followed strict guidelines to obtain unbiased data consistently.
- Utilized data-driven tracking systems to identify optimal interview candidates.
- Implemented effective recruitment processes for employment opportunities.
Customer Service Sales Representative
Staples
Wake Forest
09.2021 - 03.2022
- Utilized preferred software to assist customers in product selection and ensure seamless shopping experience.
- Established and nurtured strong customer relationships to foster loyalty and satisfaction.
- Demonstrated empathy when addressing disgruntled customers, resolving issues promptly.
- Guided customers through website navigation, simplifying ordering process.
- Identified opportunities to upsell or recommend additional products, boosting sales.
- Maintained comprehensive knowledge of product offerings and promotions to provide accurate information.
Customer Service Representative
Conduent
Raleigh
10.2020 - 04.2021
- Delivered exceptional customer service by leveraging problem-solving skills to meet customer needs effectively.
- Guided customers in navigating company website, ensuring seamless access to insurance account information.
- Resolved disputes and conflicts professionally, enhancing overall customer satisfaction.
- Maintained high levels of customer satisfaction through friendly and approachable service delivery.
- Utilized strong communication skills to address customer inquiries and provide relevant information promptly.
- Upheld a customer-centric approach, contributing to improvements in service quality.
Education
ITSA -
MyComputerCareer.com
Raleigh, NC08.2023
High School Diploma -
Montclair High School
Montclair, NJ05.2019
Skills
- Technical support and troubleshooting
- Customer needs assessment
- Diagnostic testing
- Appointment scheduling
- Complaint resolution
- Sales achievement
- Network security
- Desktop support
- Hardware installation
- Help desk assistance
- Data retention management
- CRM utilization
Timeline
IT Technician
StarTek
02.2025 - 11.2025
Customer Service Representative
Concentrix
05.2024 - 11.2024
Call Center Interviewer
Dynata
09.2023 - 03.2024
Customer Service Sales Representative
Staples
09.2021 - 03.2022
Customer Service Representative
Conduent
10.2020 - 04.2021
ITSA -
MyComputerCareer.com
High School Diploma -
Montclair High School