Javius Newman
Roxboro
Summary
Results-driven supervisor with over 8 years of experience in staff management and training. Proven ability to resolve customer complaints and enhance team performance in high-pressure environments, ensuring exceptional customer satisfaction and operational success.
Overview
18
18
years of professional experience
Work History
Supervisor
Chapel Hill Transit
Chapel Hill, NC
07.2018 - Current
- Supervised team of 15employees in daily operation.
- Supervised daily operations of transit services for optimal efficiency.
- Trained staff on safety protocols and customer service standards.
- Resolved customer complaints in a manner while ensuring customer satisfaction.
- Trained and mentored new team members on operational procedures and best practices.
- Coordinated special events and tarheel express events
Bus Operator
Chapel Hill Transit
Chapel Hill, NC
09.2008 - 07.2018
- Operated buses safely, ensuring timely service and passenger satisfaction.
- Conducted thorough pre-trip inspections, maintaining vehicle safety and compliance standards.
- Assisted passengers with disabilities, providing exceptional customer service and support.
- Adhered to established routes and schedules, optimizing efficiency in transit operations.
Education
High School Diploma -
Person High School
Roxboro, NC06-1998
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Conflict resolution
- Multitasking Abilities
- Teamwork and collaboration
- Problem-solving
Timeline
Supervisor
Chapel Hill Transit
07.2018 - Current
Bus Operator
Chapel Hill Transit
09.2008 - 07.2018
High School Diploma -
Person High School