Javin Hicks
Davidson
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals, with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bartender
The Woodshed Bar
Charlotte
02.2023 - Current
- Assisted in setting up the bar for service shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Greeted guests with friendliness and professionalism.
Photographer
Vonce Views
Davidson
05.2022 - Current
- Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Developed and maintained project plans, timelines, and budgets.
- Developed policies and procedures related to customer service operations.
Supervisor
Starbucks
Charlotte
06.2020 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Directed and supervised team of 15 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed cash management services such as reconciling daily transactions and balancing the vault cash drawer.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Executed strategic sales plans to expand customer base and revenue.
- Supporting operations to maintain running a profitable million dollar business.
Manager on Duty
BOW TIE CINEMAS MARQUIS
Bridgeport
01.2018 - 01.2020
- Enthusiastic about assisting customers, co-workers, and supervisors while providing a positive customer experience utilizing an attentive understanding of service.
- Capable of cooperating with teammates and working efficiently with minimal supervision.
- Responsible for training new hires and pairing staff in order to develop proper group chemistry.
- Interfaced with supervisors and ownership to develop objectives and key results for team.
- Assisted managers with inventory and restocking all box office supplies and concessions.
- Resolved patron complaints via email, phone, and in person in order to provide customer satisfaction.
- Measured sales and developed benchmarks for staff to deploy during work shifts.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Resolved customer complaints in a professional manner.
- Provided guidance and support to team members when needed.
- Developed and maintained scheduling procedures to ensure timely completion of projects for multiple departments.
Waiter
PAPPAS PIZZA
Bridgeport
01.2018 - 12.2019
- Handled all customer transactions via cash, debit and credit card in a professional and efficient manner.
- Maintained a clean and efficient kitchen and workspace in alignment with DOH standards.
- Prepared meals and served patrons according to personal preferences.
- Occasionally assisted chefs with cooking while apprenticing under their guidance.
- Utilized company guidelines for developing new sales and upselling.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
Food Service Specialist
THELMA'S
01.2016 - 12.2018
- Maintained clean workspaces and kitchen areas in accordance with Department of Health standards.
- Responsible for cleaning all equipment, utensils, dishes and silverware.
- Maintained cordial relations with employees and maintained knowledge of personal preferences.
- Assisted supervisors with advertising and inventory of all supplies and food items.
- Handled transactions at a POS system via cash, credit and debit cards.
Education
Bachelor of Arts - Business Communication
Arizona State University
Tempe, AZ06-2028
High School Diploma -
Central High School
Bridgeport, CT06.2020
Skills
- Content Creation
- Customer Service
- Objectives and Key Results
- Social Media Branding
- Customer service
- Project management
- Effective communication
- Team building
- Sales strategies
- Conflict resolution
- Event planning
- Staff management
- Department organization
- Performance management
- Decision-making
- Operations management
- Data analytics
- Schedule development
- Inventory control
- Attention to detail
- Quality control
- Relationship building
- Change management
- Staff development
- Multitasking/Adaptability
References
Available upon request
Timeline
Bartender
The Woodshed Bar
02.2023 - Current
Photographer
Vonce Views
05.2022 - Current
Supervisor
Starbucks
06.2020 - Current
Manager on Duty
BOW TIE CINEMAS MARQUIS
01.2018 - 01.2020
Waiter
PAPPAS PIZZA
01.2018 - 12.2019
Food Service Specialist
THELMA'S
01.2016 - 12.2018
Bachelor of Arts - Business Communication
Arizona State University
High School Diploma -
Central High School