Summary
Overview
Work History
Education
Skills
Timeline
Generic

Javier Pascacio Pacheco

Raleigh

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Trained Behavior Therapist leverages techniques to identify unhealthy behavioral patterns and implement proven processes to achieve desired outcomes. Uses exercises, activities and treatment plan to increase socialization and language skills to promote positive and meaningful relationships. Committed to making positive, life-changing impacts for individuals with developmental disabilities by employing psychological and educational approaches to modify and shape behaviors.

Overview

12
12
years of professional experience

Work History

Behavior Therapist

Brighter Strides ABA
Rockingham
08.2024 - Current
  • Works with individuals with special needs or autism spectrum disorders to improve their communication, social, and play skills, In home setting.

Behavior Therapist

Early Start Intervention Services
Rockingham
03.2024 - 08.2024
  • Works with individuals with special needs or autism spectrum disorders to improve their communication, social, and play skills, in clinic setting.

Behavior Therapist

Education Behavior Consultant Services
Fresno
10.2023 - 03.2024
  • Works with individuals with special needs or autism spectrum disorders to improve their communication, social, and play skills, In school setting.

Sales Associate

Autozone
01.2023 - 10.2023
  • Managing inventory store cleanliness, processing transactions and promoting sales
  • Helping customers in finding the right products.
  • Providing exceptional customer service.

Customer Service Associate

Unifi
Kailua-Kona
02.2022 - 09.2022
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Customer Service Representative

Home Depot
Kailua-Kona
06.2021 - 01.2022
  • Answered incoming calls and emails, providing frontline customer support or help with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Auto Parts Delivery

Millennium Transportation services
Everette
03.2020 - 04.2021
  • Responsible for transporting goods from distribution centers to customers.

Property Management

Oslo Property management
Fresno
01.2014 - 01.2020
  • Scheduled maintenance calls.
  • Contacted tenants to collect overdue rent or to discuss other principal issues.
  • Handled resident complaints and expedited maintenance requests.
  • Coordinated with maintenance and contractors to promote prompt turnovers after move-outs.

Education

High School Diploma -

Nevada Union High School
Grass Valley, CA
07.2008

Skills

  • Inbound and Outbound Calling
  • De-escalation Techniques
  • Customer Support
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Customer Service
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Teamwork and Collaboration
  • Bilingual, English and Spanish
  • Behavior analysis
  • Data collection
  • Session documentation
  • Team collaboration
  • Professional ethics

Timeline

Behavior Therapist

Brighter Strides ABA
08.2024 - Current

Behavior Therapist

Early Start Intervention Services
03.2024 - 08.2024

Behavior Therapist

Education Behavior Consultant Services
10.2023 - 03.2024

Sales Associate

Autozone
01.2023 - 10.2023

Customer Service Associate

Unifi
02.2022 - 09.2022

Customer Service Representative

Home Depot
06.2021 - 01.2022

Auto Parts Delivery

Millennium Transportation services
03.2020 - 04.2021

Property Management

Oslo Property management
01.2014 - 01.2020

High School Diploma -

Nevada Union High School
Javier Pascacio Pacheco