Offering detail-oriented approach and commitment to patient care, eager to learn and develop in medical environment. Brings foundational understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Ready to use and develop skills in patient interaction and administrative support in a leadership role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Atrium Healthcare Greensboro ENT
03.2023 - Current
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Created and maintained 'Clinical Catalog for Greensboro ENT' employee handbook, standardizing procedures.
Managed prior authorizations, referrals, and coding while collaborating with Practice Administrator and department heads to maintain productive departmental workflows.
Office Supervisor
MediQ Urgent Care
08.2021 - 02.2023
Maintained clean, organized, and professional office environment to support maximum productivity.
Supported positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
Provided exceptional customer service by addressing client inquiries promptly and professionally.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Oversaw charge entry process for treating patients and handling outpatient visits.
Coordinated with Practice Administrators and department heads to maintain productive work environment.
Medical Assistant
MediQ Urgent Care
08.2021 - 02.2023
Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
Oversaw daily operations of clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
Scheduled and managed 30 drug screening procedures at pre-certified facilities, ensuring compliance with insurance and workers' compensation cases.
Optimized supply ordering processes and developed new systems to enhance operational efficiency.
Obtained medical clearance for patients requiring external operations, reviewed employee schedules, completed consent and HIPAA paperwork with patients, ordered and dispensed DME, wrote prescriptions, and managed medication consumption data.
Medical Assistant
FastMed
06.2017 - 08.2022
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Managed 30-40 patient scheduling and lab result reviews using Velocidoc’s/Experity (EMR) and Clockwise systems, ensuring seamless communication with providers.
Conducted occupational medical screenings, including drug and alcohol testing, DOT physicals, pre-employment exams, and audiometry assessments.
Medical Assistant
Cone Health System
08.2017 - 03.2022
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Provided comprehensive support across multiple clinics, including Primary Care, Heartcare, Neurology, and Allergy and Asthma Center, ensuring efficient patient care and smooth clinic operations.
Trained and assisted in allergy testing, spirometry, immunotherapy, and asthma treatment, while managing medication teachings and utilizing the EPIC EMR system as superuser.
Medical Assistant
Bethany Medical Center
12.2013 - 08.2017
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
MBA - Health Care Administration
ECPI University
Virginia Beach, VA
06-2025
BBA - Health Care Administration
ECPI University
Virginia Beach, VA
08-2022
Associate of Science - Applied Science
ECPI University
Virginia Beach, VA
12-2011
Skills
Schedule management
Medical terminology knowledge
Office administration
Insurance verification
Strategic business planning
Staff management
MGMA ( Obtaining ACMPE 2025)
Six Sigma Green Belt
Supplies ordering
HIPAA and OSHA regulations
Accomplishments
Leadership Academy- Atrium Health System 2025
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of 5 in the development of MediQ Urgent Care weightloss program
Supervised team of 5-10 staff members.
Certification
Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) 2024
Six Sigma Green Belt 2022
Timeline
Medical Assistant
Atrium Healthcare Greensboro ENT
03.2023 - Current
Office Supervisor
MediQ Urgent Care
08.2021 - 02.2023
Medical Assistant
MediQ Urgent Care
08.2021 - 02.2023
Medical Assistant
Cone Health System
08.2017 - 03.2022
Medical Assistant
FastMed
06.2017 - 08.2022
Medical Assistant
Bethany Medical Center
12.2013 - 08.2017
Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) 2024
Six Sigma Green Belt 2022
MBA - Health Care Administration
ECPI University
BBA - Health Care Administration
ECPI University
Associate of Science - Applied Science
ECPI University
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