Javen Earlington
Mooresville
Summary
Versatile and dependable, with a proven track record at Nordstrom Rack for enhancing customer satisfaction through exceptional service and efficient inventory control. Skilled in team collaboration and organization, I excel in fast-paced environments, demonstrating a keen attention to detail and a strong ability to lead and motivate teams.
Overview
4
4
years of professional experience
Work History
Store Associate
Nordstrom Rack
09.2024 - 12.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Stocker/Major Sales Associate
Costco Wholesale Corp
10.2023 - 01.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Managed timely and effective replacement of damaged or missing products.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Dog Training Apprentice
Dogs By Andy K-9 Services LLC
01.2023 - 04.2023
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Prepared worksite by setting up required tools and supplies.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
Kennel Technician
Dogs By Andy K-9 Services LLC
03.2021 - 01.2023
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient, caring service.
Education
High School Diploma -
Mooresville Senior High School
Mooresville, NC05-2023
Skills
- Customer service
- Customer assistance
- Attention to detail focus
- Organization
- Team collaboration
- Active listening techniques
- Inventory control
- Store cleanliness maintenance
- Time management mastery
- Patience and empathy demonstration
- Team leadership
- Product display
- Seasonal promotion knowledge
- Honest and dependable
Timeline
Store Associate
Nordstrom Rack
09.2024 - 12.2024
Stocker/Major Sales Associate
Costco Wholesale Corp
10.2023 - 01.2024
Dog Training Apprentice
Dogs By Andy K-9 Services LLC
01.2023 - 04.2023
Kennel Technician
Dogs By Andy K-9 Services LLC
03.2021 - 01.2023
High School Diploma -
Mooresville Senior High School
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