J A T E A H S P E L L
Charlotte
Summary
I am a self-motivated team player with excellent communication skills, adept multi-tasking ability, with a talent for providing excellent customer service, and maintaining a professional demeanor in fast-paced environments. Skilled professional with a strong background in community management, resident engagement and sales enablement. Maintains smooth property operations and coordinates regular events to keep residents satisfied and occupancy high.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
RKW Residential
Charlotte, NC
03.2024 - Current
- Handle all rent collection and processing.
- Handle delinquency and coordinated collections and eviction proceedings when necessary; following proper protocols and documentation requirements by law.
- Oversee leasing professional daily activities and delegating tasks appropriately.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handle tenant complaints promptly and appropriately.
- Kept accurate records of all property and resident correspondence.
- Kept records of daily apartment inspections and worked closely with maintenance to ensure client and company satisfaction.
- Processed applications efficiently by conducting thorough background checks and verifying required documents to select qualified tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Assisted with monthly resident events, social media postings and marketing.
Leasing Director
Grayco Properties
Charlotte, NC
03.2023 - Current
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Collected rent and tracked resident payments and information in computer system.
Assistant Property Manager
Carter-Haston
09.2022 - 03.2023
- Managing leasing staff, making sure follow ups are made to prospects to ensure occupancy goals are made
- Thoroughly reviewing all applications assisting with approval process
- Handle all resident questions, complaints, and concerns to take necessary actions to resolve all situations
- Communicating with residents regarding property related events and issues
- Managing and updating weekly reports including notices to vacate, renewals, activity reports, occupancy, etc
- Collect monthly fees and maintain records of payment, and rental activity
- Coordinate with vendors to arrange for trash removal, maintenance, and other services
- Sending out renewal letters 90 days in advance for all expiring leases
- Managing all late notices, 30 days compliance, and eviction preparation
- Assisted with court visits to obtain thorough knowledge of eviction process
- Receiving, logging, and coding all invoices and review with property manager for approval
- Assist with all resident events and community marketing.
Assistant Community Manager
Henderson Association Management
04.2022 - 06.2022
- Assisted Community Manager in all aspects of the job
- Provided administrative support
- Greeted and directed clients that come into the office
- Assisted with communication to Board of Directors
- Scheduled and prepared Board meetings
- Responded to Homeowner needs and maintained communication
- Followed up on problems with residents and coordinated solutions to restore satisfaction and maintain overall happiness
- Assisted in the analysis of monthly financial reports
- Contributed to monthly management reports
- Created variance reports for the Board of Directors
- Contacted vendors as needed
- Attended regular meetings with management.
Leasing Agent/Front Desk Manager-Concierge
LCOR Incorporated, Cortland Partners, Bainbridge Co
03.2014 - 04.2022
- Provided top quality service
- Thorough Knowledge of lease terms, specifications and all community polices
- Responsible for insuring the 'model/vacant' apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the 'curb' appeal of the property
- Developed full knowledge of application information required screening process and policies regarding rentals
- Handled the signing of leases and completed lease form or agreement and collect deposits
- Knowledgeable of current market conditions -Fully informed of current rental rates, sizes, locations and all amenities of property.
Education
Skills
- Meticulous and detailed oriented Yardi, Onesite, CRM, Bluemoon software proficiency
- Community and social marketing
- Fair housing knowledge
- Maintenance Knowledge
- Payment processing
- Financial reporting
- Conflict handling
- Records and database administration
Timeline
Assistant Property Manager
RKW Residential
03.2024 - Current
Leasing Director
Grayco Properties
03.2023 - Current
Assistant Property Manager
Carter-Haston
09.2022 - 03.2023
Assistant Community Manager
Henderson Association Management
04.2022 - 06.2022
Leasing Agent/Front Desk Manager-Concierge
LCOR Incorporated, Cortland Partners, Bainbridge Co
03.2014 - 04.2022