Jason Walton
Rockwell
Summary
Dynamic Operations Manager with a proven track record in enhancing service delivery and streamlining processes. Skilled in team leadership, project management, and client relationship building to drive organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Manager
Rentokil Initial
12.2019 - 01.2026
- Led operational workflows to enhance service delivery efficiency
- Streamlined inventory management processes utilizing advanced tracking systems
- Implemented training programs for staff, fostering skill development and teamwork
- Analyzed performance metrics to identify areas for process improvement
- Coordinated cross-functional teams to ensure alignment on project objectives
- Oversaw budget allocations, ensuring resource optimization across departments
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Deputy Sheriff
Davidson County Sheriff's Office
04.2014 - 11.2018
- Enforced laws and regulations to maintain public safety and order within jurisdiction.
- Conducted thorough investigations of incidents, ensuring accurate documentation and evidence collection.
- Collaborated with community organizations to promote crime prevention initiatives and educational programs.
- Trained new deputies on policies, procedures, and operational protocols to enhance team effectiveness.
- Responded promptly to emergency calls, assessing situations and coordinating appropriate law enforcement actions.
- Oversaw daily operations of patrol units, ensuring compliance with departmental standards and protocols.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
Police Sergeant
Denton Police Department
12.2000 - 04.2013
- Supervised daily operations of patrol units to ensure community safety and effective law enforcement.
- Coordinated training programs for new recruits, enhancing team readiness and operational efficiency.
- Developed and implemented crime prevention strategies, reducing local crime rates through proactive community engagement.
- Conducted performance evaluations of officers, providing feedback and guiding professional development initiatives.
- Collaborated with local agencies to address public safety concerns, fostering strong interdepartmental relationships.
- Responded to critical incidents, leading response teams in high-pressure situations to maintain order and safety.
- Supervised and coordinated daily operations of patrol shifts of up to 8 officers.
- Answered emergency calls for help from citizens and business owners.
- Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
Education
Associate of Science - Criminal Justice
Davidson County Community College
Lexington, NCSkills
- Effective problem resolution
- Effective team leadership
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Management
- Policies and procedures implementation
- Employee motivation
- Goal setting
- Client relationships
- Project leadership
- Schedule management
- Workforce management
Certification
- Licensed NC Certified Applicator - Current
- Certified South Carolina Pest Applicator, Bugout - Current
Timeline
Operations Manager
Rentokil Initial
12.2019 - 01.2026
Deputy Sheriff
Davidson County Sheriff's Office
04.2014 - 11.2018
Police Sergeant
Denton Police Department
12.2000 - 04.2013
Associate of Science - Criminal Justice
Davidson County Community College