Jason Thurmand
Raleigh
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Timely Renovations
Raleigh
06.2023 - Current
• Greet and welcome guests upon arrival
• Answer phone calls, emails, and other inquiries
• Manage the day-to-day operations of the front desk
• Respond to guest complaints and provide solutions
• Assist with check-in and check-out procedures
• Ensure that the front desk staff is properly trained
• Keep records of guest transactions
• Monitor front desk security and safety
• Ensure that the front desk is adequately stocked with supplies
• Monitor and manage the front desk budget
• Develop and implement customer service policies
Operations Supervisor
Good Helpers General contracting and labor LLC
Detroit
06.2014 - 01.2021
- Resolved coding discrepancies and denials to maximize reimbursement.
- Monitored and analyzed coding error trends to improve coding accuracy.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Redford High School
Detroit, MI06-2005
Skills
- Inventory management
- Scheduling personnel
- Communication skills
- Team leadership
- Process improvement
- Listening skills
- Performance evaluations
- Hiring and training
- Effective planning
- Conflict management
- Time management
- Teamwork
- Problem-solving abilities
- Accounting oversight
- Shift scheduling
- Teamwork and collaboration
- Positive attitude
- Goal setting
- Self motivation
Affiliations
i’m very family orientated love organizing schedules, managing budgets, coordinating family activities. Religious, some would say I’m a Bible thumper but just a daily read. So love to watch, listen and read information about self reflection and improvement.
References
References available upon request.
Timeline
Front Office Manager
Timely Renovations
06.2023 - Current
Operations Supervisor
Good Helpers General contracting and labor LLC
06.2014 - 01.2021
High School Diploma -
Redford High School