Jason Skelton
Wake Forest,NC
Summary
Senior level IT professional with over 20 years of experience supporting users and infrastructure in finance, education, and local government environments. Holds multiple industry certifications in cybersecurity, networking, and management along with an MBA degree. Combines deep information technology and security industry knowledge with advanced business experience guiding project development, strategy, and management. Background in crafting policies and procedures and the implementation of modern technologies. Experience training and mentoring staff, team members and end users. Excels at communication and customer service while dealing with co-workers, customers, and senior management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director, Information Technology
RTP FEDERAL CREDIT UNION
01.2022 - Current
- In my current position, I direct the credit union’s IT Department and am responsible for the ongoing evaluation of data processing and security needs, developing the IT budget, implementing improvements and changes, as well as developing and maintaining IT policies and procedures
- I am also responsible for safeguarding credit union assets and confidential data by implementing effective security policies and procedures to control access to credit union information and to plan for unforeseen emergencies
- In my role, I oversee the credit union network, cybersecurity operations, software and operations systems, system backups, and equipment functionality to ensure continuous and reliable delivery of services to employees and members
- My position serves as the primary contact for the credit union’s core processing vendor and other system and network vendors
- I am also involved in developing long-range plans to incorporate new technological developments and changes, which will improve delivery of services to credit union members
- Duties in my current position include:
- Develop and maintain Information Security and Data Loss Response policies and procedures
- Ensure network security and incident response plans are effective, adequate, and up to date
- Maintain, update, test, and ensure compliance with the credit union’s Disaster Recovery plan
- Maintain documentation of manuals and data processing procedures
- Develop and evaluate IT policies for the department
- Direct other duties such as period-end processing and disaster recovery planning and testing
- Lead cybersecurity training of credit union staff to properly utilize implemented technologies
- Ensure vulnerability scans are conducted; results documented; and vulnerabilities corrected
Information Technology Manager
DAMUTH TRANE
01.2020 - 01.2022
- In this position, I was responsible for physical and network security and compliance and overseeing the efforts of the IT staff including the Help Desk, database administration, and systems applications
- I ensured the availability and reliability of systems and architecture, and continuously assessed needs while applying necessary IT operational support and resources to meet end-user requirements
- I was also responsible for evaluating and updating company IT policies and procedures
- Other duties included building relationships and coordinating vendor, consultant, and support services
- In addition, I developed the annual IT budget and assisted departmental leaders in preparing IT related budgetary items
- Implemented Wandera’s Mobile Security & Data Management products across the organization’s mobile device fleet and internet devices, providing mobile security for the 250-user remote workforce
- Worked in partnership with a Managed Service Provider to implement policies and technology to prepare to meet the DoD’s requirements for CMMC compliance
- Implemented GoToConnect’s cloud hosted VOIP solution across three office locations, migrating 250 phones from an on-premises Avaya PBX system
- Restructured and renegotiated Verizon wireless and internet business data plans to eliminate approximately $14,000 annually in overage costs
Network Security Engineer
CITY OF NORFOLK, VA
01.2013 - 01.2020
- Performed analytical and problem-solving activities while considering the customer’s environment, needs, and technical issues
- Managed network security systems, monitored network activity, and remediated issues
- Specified new cybersecurity hardware and software systems, services, and policies
- Participated on cross-bureau and cross-departmental project teams implementing technology solutions
- Wrote technical documentation and status reports
- Explained technology processes and policies to non-technical end users, customers, and senior management
- Displayed competency and a clear working knowledge of security applications, systems, and policies
- Provided incident handling, computer forensics, and the configuration, installation, troubleshooting and maintenance of security solutions
- Co-authored cybersecurity improvement plan in 2015 responsible for increased security visibility consolidating security platforms and technologies, while decreasing City costs and administration time
- Procured IT management software for the city in 2017 to reduce IT management tasks, costs, and administration
- Implemented the City’s first cybersecurity awareness training program (KnowBe4) in 2019 to 5000 City staff members
Senior Systems Analyst
CITY OF NORFOLK, VA
01.2013 - 12.2013
- Senior member of the City’s support staff with management responsibilities for the help desk and technical staff
- Was responsible for the analyses of network requirements, installation, configuration and support for proper network and internet access to customers
- Provided technical advice and trained end users in the use of computer equipment
- Evaluated the integration of new operating systems, computers, and peripherals into existing networks
- Assisted with the evaluation of software and analyzed for proper operation with new operating systems within the current network environment
- Performed research, information gathering, and planning for current and future technology implementation
- Directly managed five help desk technicians in this role, including scheduling, work assignments and performance evaluations
- Oversaw the City’s Microsoft O365/Azure AD migration project, migrating approximately five thousand users from on-premises Microsoft Exchange, Office, and Active Directory to cloud-based Microsoft O365 and Azure AD
- Managed the City’s computer refresh project which replaces approximately one thousand end of life computers every 3-5 years
- Promoted within first year with the city due to impressive performance in current position and possession of skills and abilities needed to fill Network Security Engineer vacancy
Technical Support Specialist III
CHESAPEAKE PUBLIC SCHOOLS
01.2011 - 01.2013
- Provided technical support to staff and student end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via help desk system, telephone, and remote support tools
- Performed security administration functions for user, data, and remote access
- Initiated transformative IT policies designed to harden system security, including enhanced measures for password requirements and user access
- Played an instrumental role in district-wide migration from legacy Windows XP systems to Windows 7 by providing staff and student end-user training and support
- Developed step-by-step training manuals for staff end-users to ensure a seamless transition following application upgrades
Network Technician
ATLANTIC BAY MORTGAGE GROUP
01.2008 - 01.2011
- Member of the technical support team that supported the company’s technology infrastructure and employees
- Developed, implemented, and managed the company's initial help desk environment, while supervising three help desk staff members
- Planned, coordinated, and executed hardware and software upgrades
- Served as a vital resource for help desk staff, overseeing daily support operations and aiding on complex trouble tickets
- Cultivated and maintained relationships with IT vendors
- Spearheaded new procedures for help desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve help desk efficiency
- Successfully directed the completion of company-wide upgrade to Microsoft Office 2007, impacting more than fifty onsite staff and five remote employees
Education
Master of Business Administration - IT Management Concentration
REGENT UNIVERSITY
VIRGINIA BEACH, VA01.2018
Bachelor of Science - Information Technology Concentration
OLD DOMINION UNIVERSITY
NORFOLK, VA01.2004
Skills
- Project management
- Budget analysis
- Analyzing business needs
- Evaluating technological solutions
- Communicating technical subjects
- Executive leadership training
- Supervising technology staff
- Training staff
- Mentoring staff
Certification
- Security+
- Network+
- A+
- Project+ (CompTIA)
- Lean Six Sigma White Belt (MSI)
Timeline
Director, Information Technology
RTP FEDERAL CREDIT UNION
01.2022 - Current
Information Technology Manager
DAMUTH TRANE
01.2020 - 01.2022
Network Security Engineer
CITY OF NORFOLK, VA
01.2013 - 01.2020
Senior Systems Analyst
CITY OF NORFOLK, VA
01.2013 - 12.2013
Technical Support Specialist III
CHESAPEAKE PUBLIC SCHOOLS
01.2011 - 01.2013
Network Technician
ATLANTIC BAY MORTGAGE GROUP
01.2008 - 01.2011
Bachelor of Science - Information Technology Concentration
OLD DOMINION UNIVERSITY
Master of Business Administration - IT Management Concentration
REGENT UNIVERSITY
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