Jason Moore
Fayetteville
Summary
Business-oriented and versatile professional with an extensive range of logistical and procurement experience in slow, high paced, and hostile environments. Proven ability to work cohesively with diverse individuals in climatic and austere atmospheres.
Overview
22
22
years of professional experience
Work History
Restaurant General Manager
Popeyes® Louisana Kitchen
07.2022 - Current
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Operating Partner
Sonic
10.2018 - 05.2022
- Find, motivate and keep great people
- Lead so amazing that others wanted to follow
- Ensure employees and General Managers are trained to standard using Sonic proven training methods which includes all eLearning certification requirements
- Effective execution of shift management techniques such as deployment, primary and secondary responsibilities, scheduling breaks and labor management
- Manage weekly inventory levels, rotation, tempering, dating of product and establish product par levels to ensure awesome food is served fresh and fast
- Ensure adherence to company policies and procedures
- Develop and/or implement appropriate action and marketing plans in order to grow sales and improve community relations
- Grew healthy and sustainable sales
- Set labor goals for each period: Breakfast 36%, Lunch 18%, Happy hour 18%, dinner 19%, evening 19% and Late night 21 Max
- Daily goal of 19.85% (Lower always better, but realistic due to callout's and no shows.)
Multi-Unit Manager
Cook-Out
09.2013 - 09.2018
- Launched staff engagement, gender diversity and cultural programs addition to robust reporting tool that increased operational quality
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Maintained a Labor-goal of 18.95, a food cost of 22.98, and 97% in Mystery shops in all 5 stores
- Carefully interviewed, selected, trained and supervised staff
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Assistant Store Manager
Sam's Club
11.2011 - 08.2013
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations
- Managed purchasing, sales, marketing and customer account operations efficiently
- Always exercised initiative by taking the appropriate actions in the absence of orders
- Coordinated monthly leadership workshops to educate team members on best practices to optimize productivity.
Squad Leader
US. Army
02.2003 - 01.2011
- Started as a Chemical Operations Specialist, gaining knowledge and experience with Chemicals, Biological, Radiological, Nuclear, an High Yield Explosives (CBRNE)
- Became a Non Commissioned Officer and Instructor for the weapons of Mass Destruction Program
- Trained 17,332 soldiers to protect themselves from C.B.R.N.E
- Deployed to Iraq, and Kuwait a total of 3 times, but awarded 19 times
- Forklift Certified/ Heavy Machine operator
- Adult First Aid/CPR/AED conducted by American Red Cross, completed on 10 November 2019 (Validity period 2 years).
Education
Bachelor's - Health Care
Central Texas College
Killeen, TXSkills
- General Manager with expertise in floor design and staging
- Develops effective displays that visually enhance a variety of retail products to increase sales
- Provides supervision and development opportunities for hourly Associates in assigned areas by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness
- Goal-oriented and consistently seeking opportunities for growth and increasing merchandising knowledge
- Profit-driven Multi-Unit Restaurant Manager with proven success leading startup, turnaround and high-growth operations; and strengths in building cohesive, top-performing and customer-centric teams
- High-energy F&B professional with a history of achieving record-setting P&L gains
- Experienced Sonic Operating Partner with successful history of increasing profits, acquiring new business and building a satisfied base of loyal customers
- Bringing extensive experience in marketing, sales and operational leadership from over 11 years in Food Service
- POS systems knowledge
- Visual Merchandiser
- Store maintenance
- MS Office proficiency
- Display resetting
- Active listener
- Supplier audits
- Friendly and outgoing
- Team player
- Retail buying
- Scheduling
- Verbal and written communications
- Organized
- Customer Service
- Analytical
- Excellent Communication and Interpersonal skills
- Effective influencing and negotiation skills
- Flexibility
- Strong time management
- Attention to detail
- Takes Initiative
- Budgeting
- Staff Management
- Safety standards and protocols
Additionalaccomplishments
- 8 years of Honorable service with the US Army as a Chemical Operations Specialist, and Instructor for the Weapons of Mass Destruction program (WMD)
- Successfully managed $1.3M in Hazardous Materials equipment, 23 personnel in Kuwait City with no loss or damages
- Joined the Sam's Club family as a regular Merchandiser. Promoted to Supervisor after 6 months with the company. Promoted to Assistant Store Manager, overseeing Grocery and Produce departments after 15 Months with the company
- Became General Manager of Cookout Restaurant. Applied the discipline from my military background and became a Multi-Unit Manager
- Became Partner with Sonics/ D.L. Rogers
- Certified Food Safety Manager by the National Registry of Food Safety Professionals (SERVSAFE)
- Multiple awards for sales increase, and highest audit score in the region
Timeline
Restaurant General Manager
Popeyes® Louisana Kitchen
07.2022 - Current
Operating Partner
Sonic
10.2018 - 05.2022
Multi-Unit Manager
Cook-Out
09.2013 - 09.2018
Assistant Store Manager
Sam's Club
11.2011 - 08.2013
Squad Leader
US. Army
02.2003 - 01.2011
Bachelor's - Health Care
Central Texas College
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