Jasmyn Madrid
Clayton
Summary
Support professional with proven ability to deliver consistent and high-quality assistance in fast-paced settings. Recognized for fostering team collaboration and driving results through effective communication and problem-solving. Reliable and flexible, adapting to changing needs while maintaining focus on achieving team objectives. Skilled in troubleshooting, conflict resolution, and customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SUPPORT TEAM MEMBER
LKQ/ Keystone
07.2025 - 12.2026
- Coordinate with drivers and customers to ensure smooth operations and timely deliveries.
- Manage returns and repair schedules, enhancing efficiency in body shop services.
- Process secure payments via Cisco, maintaining customer trust and transaction integrity.
- Direct customers to appropriate departments, improving service resolution and satisfaction.
HOSTESS
Carolina Ale House
Garner, NC
09.2023 - 07.2024
- Greeted customers and provided them with menus.
- Packed to-go orders and ensured they were handed out to the correct delivery driver.
- Took orders over the phone along with any other inquiries.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Maintained a clean and organized dining area.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Handled cash payments and reconciled daily transactions accurately.
- Assisted in preparing the restaurant for opening and closing shifts.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
MANAGER
Smithfield Cinemas
07.2022 - 04.2023
- Handled the money at the end of the day, which included counting the safe, resetting the registers, and putting together the profit for it to be deposited into the bank the next day.
- Called candidates that put in an application and set up their interviews when more staff was required.
- Worked both between opening and closing duties as manager.
- Constantly checked the projectors and TMS to confirm that they were properly working for the next showtime.
- Oversaw meticulous upkeep of cinema spaces, ensuring top-notch cleanliness and stock levels for optimal customer experience.
DELIVERY DRIVER
Dominos
07.2022 - 04.2023
- Boosted customer satisfaction by swiftly addressing their concerns.
- Enhanced delivery efficiency by effectively juggling multiple orders, ensuring timely and accurate deliveries.
- Multi-tasked by taking multiple orders on one run.
- Leveraged analytical skills to optimize route planning, reducing delivery times and enhancing customer experience.
BAKERY TEAM MEMBER, E-COMMERCE SHOPPER
Walmart
06.2019 - 01.2021
- Assisted customers in searching for specific items in my assigned area and within the store, as well as secured cake orders.
- Exceeded selection goals with 100+ items/hr., enhancing e-commerce efficiency.
- Meticulously managed inventory, ensuring product availability and shelf organization.
- Mentored new team members, fostering a collaborative and efficient work environment.
- Implemented sanitation protocols, ensuring OSHA compliance and a safe shopping experience.
TEAM MEMBER
Smithfield Chicken & BBQ
07.2018 - 12.2018
- Provided customer service in a fast-paced environment by taking orders and delivering food in both the dining room and drive-thru.
- Ensured OSHA compliance by keeping the restaurant sanitized.
- Assisted the team in maintaining operational excellence during peak hours, ensuring smooth workflow.
- Eagerly engaged with customers, ensuring a memorable dining experience through attentive service.
- Mastered multi-tasking across drive-thru and dining, enhancing customer flow and satisfaction.
TEAM MEMBER
Bojangles
06.2018 - 08.2018
- Greeted customers as they arrived so they feel welcomed.
- Elevated customer service, ensuring satisfaction by actively engaging and resolving their queries.
- Boosted cleanliness, adhering to OSHA standards, creating a safe dining experience.
- Managed fast-paced order preparation with precision, enhancing dining and drive-thru efficiency.
TEAM MEMBER
Papa John's
12.2017 - 03.2018
- Created a welcoming environment, enhancing customer satisfaction and retention.
- Managed high-volume orders efficiently in person and via phone.
- Ensured accurate order delivery, boosting customer trust.
- Maintained sanitation standards, adhering to OSHA guidelines.
- Replenished inventory promptly, ensuring operational continuity.
Education
Associate of Science - SIMULATION AND GAME DEVELOPMENT: ART & MODELING
Wake Technical Community College
Raleigh, NC08-2027
Associate of General Studies -
Johnston Community College
Smithfield, North Carolina, NC08-2021
HIGH SCHOOL DIPLOMA - undefined
Corinth Holders High School
Wendel, NC06-2019
Skills
- Customer Service
- Active Listening
- Communication
- Problem-Solving
- Time Management
- Organization
- Cash Handling
- Inventory Management
- Team Collaboration
- Staff Management
- Computer Skills
- Team collaboration
Certification
- EARLY CHILDHOOD PRESCHOOL Johnston Community College
- EARLY CHILDHOOD- INFANT TODDLER CARE Johnston Community College
Timeline
SUPPORT TEAM MEMBER
LKQ/ Keystone
07.2025 - 12.2026
HOSTESS
Carolina Ale House
09.2023 - 07.2024
MANAGER
Smithfield Cinemas
07.2022 - 04.2023
DELIVERY DRIVER
Dominos
07.2022 - 04.2023
BAKERY TEAM MEMBER, E-COMMERCE SHOPPER
Walmart
06.2019 - 01.2021
TEAM MEMBER
Smithfield Chicken & BBQ
07.2018 - 12.2018
TEAM MEMBER
Bojangles
06.2018 - 08.2018
TEAM MEMBER
Papa John's
12.2017 - 03.2018
HIGH SCHOOL DIPLOMA - undefined
Corinth Holders High School
Associate of Science - SIMULATION AND GAME DEVELOPMENT: ART & MODELING
Wake Technical Community College
Associate of General Studies -
Johnston Community College