Jasmond Guest
Kannapolis
Summary
Dynamic professional with a proven track record at Spectrum, excelling in customer relations and account management. Skilled in invoice processing and conflict resolution, I have enhanced customer satisfaction through effective problem-solving and team collaboration. Committed to optimizing processes and training staff to achieve operational excellence.
Overview
2027
2027
years of professional experience
Work History
Billing Rep Agent
Spectrum
05.2025 - Current
- Processed customer billing inquiries, ensuring accurate account management and prompt resolution.
- Coordinated payment arrangements, providing options that enhanced customer satisfaction.
- Maintained detailed records of billing adjustments, ensuring compliance with company policies.
- Assisted in training new staff on billing software and procedures to improve team efficiency.
Information Security Analyst
Mood Media
2022 - 2025
- Analyzed security incidents and vulnerabilities, providing timely reports for risk assessment.
- Monitored network traffic and system logs to identify potential threats.
- Assisted in the development of security policies and procedures to enhance compliance.
- Conducted regular audits of security systems to ensure operational effectiveness.
Forklift Operator
Pro Logistix
2019 - 2022
- Operated forklifts to transport materials across warehouse efficiently.
- Conducted routine inspections on equipment to ensure safety compliance.
- Loaded and unloaded shipments, maintaining accurate inventory records.
- Assisted in training new team members on safe forklift operation procedures.
Shipping and Receiving Manager
Wal Mart Distribution Center
05.2014 - 2019
- Oversaw daily shipping and receiving operations ensuring compliance with safety protocols.
- Coordinated inventory management processes to maintain optimal stock levels.
- Trained staff on efficient loading and unloading techniques to improve workflow.
- Implemented process improvements that enhanced order accuracy and reduced delays.
- Developed and maintained relationships with carriers to optimize shipping logistics.
- Analyzed shipping data to identify trends and inform operational decisions.
Logistics Specialist
US Navy
2009 - 2014
- Coordinated logistics operations to ensure timely delivery of supplies and equipment.
- Managed inventory tracking using advanced supply chain software systems.
- Developed shipping schedules to optimize resource allocation and reduce delays.
- Collaborated with cross-functional teams to streamline procurement processes.
- Analyzed logistical data to identify areas for process improvement and cost reduction.
- Led training sessions for new team members on best practices in logistics management.
Education
Bachelor of Science - Information Technology
Keiser University
Jacksonville, FL07-2022
Skills
- Customer relations skills
- Microsoft office
- Collections
- Data entry experience
- Invoice processing
- Collections background
- Account monitoring
- Staff management
- Data entry expertise
- Payment processing
- Payment collection
- Invoicing expertise
- Recruitment
- Account management
- Staff education and training
- Quality assurance controls
- Account reviews
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Decision-making
- Claim submission
- Customer engagement
- Claims processing
- Relationship building
- Patient account management
- Data entry proficiency
- Client relationship management
- Analytical thinking
- Conflict resolution
Timeline
Billing Rep Agent
Spectrum
05.2025 - Current
Shipping and Receiving Manager
Wal Mart Distribution Center
05.2014 - 2019
Information Security Analyst
Mood Media
2022 - 2025
Forklift Operator
Pro Logistix
2019 - 2022
Logistics Specialist
US Navy
2009 - 2014
Bachelor of Science - Information Technology
Keiser University