Jasmine Zamora
Durham
Summary
Detail-oriented and dependable administrative professional with a strong background in office coordination, data management, and customer support. Experienced in handling confidential information, managing communications, and supporting cross-functional teams in fast-paced environments
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR Ll Admin Services
Evolent Health
03.2023 - Current
- Maintain and update confidential patient records in Identifi (SaaS system) with strict adherence to HIPAA guidelines.
- Handle daily administrative tasks including secure document processing, data verification, and policy updates.
- Support internal teams by managing high call volumes [50+ Calls] and providing accurate information to healthcare providers.
Retention Customer Service Representative
Charter Spectrum
07.2021 - 12.2022
- Provided administrative support to account retention teams, coordinating client documentation and service updates.
- Utilized internal systems (CSG & ICOMS) to track business account changes, log interactions, and maintain data accuracy.
- Communicated with multiple departments to resolve client issues, improving retention and customer satisfaction.
Senior Account Manager
Raptors Consultant Group
04.2019 - 05.2021
- Oversaw daily administrative operations including report preparation, sales documentation, and employee onboarding support.
- Trained new staff on internal systems and procedures, ensuring consistent workflow and compliance.
- Maintained records of client meetings and transactions, supporting account managers with administrative tracking.
Junior Account Manager
ABC Consultants
01.2019 - 04.2019
- Performed administrative duties including data entry, payment processing, and CRM maintenance in Salesforce.
- Supported client outreach efforts through scheduling, documentation, and internal communication coordination.
Education
Associate of Applied Science - Accounting
Wake Technical Community College
Raleigh, NC05-2027
Skills
- Administrative Support & Office Operations
- Record Keeping & Document Management
- SaaS & EMR Platforms (Identifi, Salesforce, CSG, ICOMS)
- HIPAA Compliance & Confidentiality
- Microsoft Office Suite & Google Workspace
- Bilingual: Fluent in Spanish
- Time Management & Task Prioritization
Certification
- Microsoft Excel Introductory Badge
Cengage Issued Oct 2025
- Applied Marketing Strategies
Soomo learning issued Aug 2023
Timeline
CSR Ll Admin Services
Evolent Health
03.2023 - Current
Retention Customer Service Representative
Charter Spectrum
07.2021 - 12.2022
Senior Account Manager
Raptors Consultant Group
04.2019 - 05.2021
Junior Account Manager
ABC Consultants
01.2019 - 04.2019
Associate of Applied Science - Accounting
Wake Technical Community College
Additional Qualifications
- Strong organizational and multitasking skills
- Experience in remote and in-office environments
- Excellent written and verbal communication
- Passionate about supporting healthcare and mission-driven organizations