Jasmine Wilson
Charlotte
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
Work History
Lead Massage Therapist
Massage Envy
Charlotte
04.2018 - Current
- Provided high-quality customer service to a diverse client base, addressing inquiries, resolving concerns, and ensuring client satisfaction and retention
- Scheduled, confirmed, and maintained daily appointments and calendars, ensuring efficient time management and minimal scheduling conflicts
- Created, updated, and maintained client records and documentation in compliance with confidentiality and record-keeping standards
- Prepared written documentation including intake forms, progress notes, and follow-up communications
- Managed phone and email communications, responding professionally to client inquiries and requests
- Maintained organized paper and electronic filing systems for client information and business records
- Processed payments, entered client data accurately, and handled administrative tasks related to daily operations
- Adapted quickly to changing schedules, client needs, and operational requirements
- Coordinated with vendors or service providers to address equipment or facility need's
Customer Service Representative
Amazon
Charlotte
04.2017 - 03.2018
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information to enhance customer understanding and satisfaction.
- Handled customer complaints effectively to ensure a positive experience.
- Maintained accurate records of customer interactions and transactions.
- Utilized CRM software to track customer requests and follow-up actions.
- Developed strong customer relationships to encourage repeat business.
Education
Hopewell Highschool
Huntersville, NCSoutheastern College
Charlotte, NCSkills
- Administrative & Clerical Support
- Customer Service & Client Relations
- Data Entry & Record Management
- Scheduling & Calendar Management
- Written & Verbal Communication
- Microsoft Office (Word, Outlook, basic Excel)
- Time Management & Organization
- Confidential Information Handling
- Problem Solving & Decision Making
Timeline
Lead Massage Therapist
Massage Envy
04.2018 - Current
Customer Service Representative
Amazon
04.2017 - 03.2018
Hopewell Highschool
Southeastern College