Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Urraca

Apex

Summary

Reliable and customer-focused professional with experience in retail and restaurant environments. Skilled in customer service, cash handling, food service, and multitasking in fast-paced settings. Strong communication and problem-solving abilities with a consistent record of providing positive customer experiences and supporting team operations efficiently.

Overview

5
5
years of professional experience

Work History

Hostess

Outback Steakhouse
Cary, NC
01.2026 - Current
  • Provide friendly and efficient customer service in a fast-paced restaurant environment
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in training new team members on restaurant procedures and standards.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.

Restaurant Team Member

Maggiano’s Little Italy
Durham, NC
03.2025 - 07.2025
  • Delivered quality customer service while supporting daily restaurant operations
  • Provided good customer service in fast-paced dining environment.
  • Resolved guest inquiries and complaints promptly to ensure satisfaction.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

Cashier / Customer Service Associate

Panera Bread
Cary, NC
01.2023 - 02.2025
  • Assisted customers with placing orders, kiosk support, and resolving service concerns
  • Processed transactions accurately while maintaining excellent customer service
  • Prepared food and beverages in accordance with company standards and food safety guidelines
  • Maintained organized and sanitary workstations and dining areas
  • Contributed to a positive guest experience through professional communication and teamwork

Cashier

Hobby Lobby
Cary, NC
05.2022 - 12.2022
  • Assisted customers with purchases, returns, and general product inquiries
  • Operated cash register and processed transactions accurately
  • Supported front-end operations and maintained organized merchandise displays
  • Provided professional and courteous customer service

Cashier / Customer Service Associate

Lowe’s Home Improvement
Apex, NC
10.2021 - 05.2022
  • Assisted customers with purchases and answered questions regarding store products
  • Processed transactions efficiently in a high-volume retail environment
  • Maintained professionalism while supporting front-end store operations
  • Helped maintain clean and organized checkout and customer service areas

Education

Associate Degree - Criminal Justice

Wake Technical Community College
Raleigh, NC
12-2025

Skills

  • Customer Service
  • Cash Handling & POS Systems
  • Food Preparation & Food Safety
  • Sales Support
  • Communication Skills
  • Cleanliness maintenance
  • Phone etiquette
  • Greeting guests

Timeline

Hostess

Outback Steakhouse
01.2026 - Current

Restaurant Team Member

Maggiano’s Little Italy
03.2025 - 07.2025

Cashier / Customer Service Associate

Panera Bread
01.2023 - 02.2025

Cashier

Hobby Lobby
05.2022 - 12.2022

Cashier / Customer Service Associate

Lowe’s Home Improvement
10.2021 - 05.2022

Associate Degree - Criminal Justice

Wake Technical Community College
Jasmine Urraca