Jasmine Urraca
Apex
Summary
Reliable and customer-focused professional with experience in retail and restaurant environments. Skilled in customer service, cash handling, food service, and multitasking in fast-paced settings. Strong communication and problem-solving abilities with a consistent record of providing positive customer experiences and supporting team operations efficiently.
Overview
5
5
years of professional experience
Work History
Hostess
Outback Steakhouse
2026.01 - Current
- Provide friendly and efficient customer service in a fast-paced restaurant environment
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new team members on restaurant procedures and standards.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Restaurant Team Member
Maggiano’s Little Italy
2025.03 - 2025.07
- Delivered quality customer service while supporting daily restaurant operations
- Provided good customer service in fast-paced dining environment.
- Resolved guest inquiries and complaints promptly to ensure satisfaction.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Cashier / Customer Service Associate
Panera Bread
2023.01 - 2025.02
- Assisted customers with placing orders, kiosk support, and resolving service concerns
- Processed transactions accurately while maintaining excellent customer service
- Prepared food and beverages in accordance with company standards and food safety guidelines
- Maintained organized and sanitary workstations and dining areas
- Contributed to a positive guest experience through professional communication and teamwork
Cashier
Hobby Lobby
2022.05 - 2022.12
- Assisted customers with purchases, returns, and general product inquiries
- Operated cash register and processed transactions accurately
- Supported front-end operations and maintained organized merchandise displays
- Provided professional and courteous customer service
Cashier / Customer Service Associate
Lowe’s Home Improvement
2021.10 - 2022.05
- Assisted customers with purchases and answered questions regarding store products
- Processed transactions efficiently in a high-volume retail environment
- Maintained professionalism while supporting front-end store operations
- Helped maintain clean and organized checkout and customer service areas
Education
Associate Degree - Criminal Justice
Wake Technical Community College
Raleigh, NC2025-12
Skills
- Customer Service
- Cash Handling & POS Systems
- Food Preparation & Food Safety
- Sales Support
- Communication Skills
- Cleanliness maintenance
- Phone etiquette
- Greeting guests
Timeline
Hostess
Outback Steakhouse
2026.01 - Current
Restaurant Team Member
Maggiano’s Little Italy
2025.03 - 2025.07
Cashier / Customer Service Associate
Panera Bread
2023.01 - 2025.02
Cashier
Hobby Lobby
2022.05 - 2022.12
Cashier / Customer Service Associate
Lowe’s Home Improvement
2021.10 - 2022.05
Associate Degree - Criminal Justice
Wake Technical Community College