Jasmine Solnick-Dow
Indian Trail
Summary
Customer service expert and nursing student with proven ability to boost client satisfaction through effective front-office management and hospitality operations. Skilled in team coordination and maintaining precise documentation, ensuring empathetic support in dynamic environments.
Overview
7
7
years of professional experience
Work History
Server
First Watch
Charlotte
03.2024 - Current
- Delivered exceptional customer service in fast-paced, high-volume environment, managing multiple guest requests and priorities with professionalism and efficiency to enhance overall guest satisfaction.
- Coordinated with team members to handle special requests and resolve issues promptly, demonstrating strong communication and problem-solving skills.
- Maintained accuracy while processing orders, handling payments, documenting customer requests, and multitasking in a time-sensitive environment
Client Experience & Administrative Office Coordinator
Penny Rose & Co
Matthews
11.2023 - 04.2026
- Coordinated front-office operations by scheduling appointments, managing high-volume calls, processing bookings and billing, and ensuring accurate record-keeping.
- Enhanced client experience by greeting visitors, guiding them through procedures, answering questions, and fostering a welcoming environment.
- Cultivated strong client relationships by noting preferences, personalizing services, and enhancing comfort through effective communication.
- Maintained cleanliness and organization by preparing treatment areas, restocking supplies, tracking inventory, and ensuring all spaces met hygiene standards.
Customer Service Associate
ULTA Beauty
Charlotte
07.2022 - 03.2024
- Delivered customer-focused support through greeting customers, answering inquiries, and providing guidance on products and store procedures, enhancing overall customer experience.
- Guided customers in making informed product choices with product selection and skincare consultations.
- Handled payments and returns with accuracy and professionalism in a fast-paced environment, ensuring customer satisfaction and trust.
Service Manager’s Office Assistant
Hendrick Honda
Charlotte
06.2019 - 07.2022
- Managed front-desk communication by triaging inquiries and routing individuals to appropriate departments, ensuring clear, empathetic support to enhance customer satisfaction.
- Produced detailed emails, service notes, and documentation while maintaining accurate records, organized workflows, and confidentiality standards.
- Collaborated with team during high-volume periods to streamline workflow and ensure smooth guest experience.
Education
Associate Degree in General Education of Nursing -
South Piedmont C.C
Monroe, NC05-2027
Esthetics
Muse Cosmetic Institute
Charlotte, NC12-2023
High School -
Sun Valley High School
Monroe, NC12-2021
Skills
- Customer service
- Data accuracy
- Fast-paced decision making
- Critical Thinking and Problem-Solving
- Team collaboration
- Interpersonal communication
- Reception management
- Time management
- Positive and professional
License
Esthetician, NC Board Certified, 01/01/23, Current
Timeline
Server
First Watch
03.2024 - Current
Client Experience & Administrative Office Coordinator
Penny Rose & Co
11.2023 - 04.2026
Customer Service Associate
ULTA Beauty
07.2022 - 03.2024
Service Manager’s Office Assistant
Hendrick Honda
06.2019 - 07.2022
Associate Degree in General Education of Nursing -
South Piedmont C.C
Esthetics
Muse Cosmetic Institute
High School -
Sun Valley High School