Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Seegars

Charlotte

Summary

Proven Customer Service Representative at United Healthcare, adept in Microsoft Excel and exceptional communication, enhanced patient satisfaction through efficient problem resolution. Skilled in multitasking and data entry, demonstrated dependability in managing sensitive information, and fostering positive customer relationships. Achieved notable improvements in service delivery by prioritizing customer needs and ensuring compliance with regulations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

United Healthcare
09.2021 - 11.2024
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for products, services, and company information.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Front Desk Concierge

Cogir Management USA
07.2019 - 08.2021
  • Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
  • Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
  • Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
  • Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.

Education

High School Diploma -

Butler Highschool
Charlotte, NC
06-2019

Skills

  • Dependable and responsible
  • Data entry
  • Microsoft Excel
  • Multitasking Abilities
  • Excellent communication
  • Appointment scheduling
  • Computer skills
  • Technical support
  • Organization and time management
  • Flexible and adaptable

Timeline

Customer Service Representative

United Healthcare
09.2021 - 11.2024

Front Desk Concierge

Cogir Management USA
07.2019 - 08.2021

High School Diploma -

Butler Highschool

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Jasmine Seegars