Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasmine Rojas

Chapel Hill

Summary

Dynamic Technical Support Engineer with a proven track record at Celonis in diagnosing complex technical issues and enhancing customer experiences. Expertise in SQL and Salesforce enables effective troubleshooting and collaboration, leading to improved customer satisfaction. Committed to driving continuous improvements within technical support operations.

Overview

8
8
years of professional experience

Work History

Voluntary Work

ISMP
Taipei
04.2024 - Current
  • Provided college mentorship in Taiwan through NGO initiatives.

Associate Customer Support Engineer

Celonis
Raleigh
06.2022 - 03.2024
  • Diagnosed and resolved technical issues by analyzing DataDog logs, reproducing errors, and conducting live troubleshooting sessions with customers.
  • Utilized OpenAPI specifications to develop custom Python scripts, providing tailored workarounds and solutions to enhance customer experience.

Technical Support Engineer

InsightSoftware
Raleigh
07.2021 - 06.2022
  • Assisted end-users on various problems with Financial and Tax reporting software.
  • Utilized Salesforce CRM for tracking customer concerns and solutions.

Technical Support Engineer

University of North Carolina at Chapel Hill
09.2019 - 09.2020
  • Oversaw enhancements and troubleshooting of company databases.
  • Designed and validated internal enhancements following an open-source Python template, trimming development time by fifty percent.
  • Generated over 20 application documents centralizing maintenance and operations.

Technical Support Analyst

IXL Learning
Raleigh
05.2018 - 12.2018
  • Worked alongside engineering teams to resolve customer technical problems.
  • Identified, analyzed, and reported bugs and enhancement requests to improve product performance.

Family Membership Specialist

IXL
Raleigh
06.2017 - 05.2018
  • Executed membership modifications and maintained effective relationships with account holders.

Technical Support Representative

Aristotle International Inc
San Diego
11.2016 - 06.2017
  • Delivered expert software troubleshooting solutions to political campaign teams.
  • Identified and reported bugs via Visual Studio and converted SQL data into client-readable formats.

Education

Full Stack Development Program -

Thinkful
New York
01.2020

B.A. - History

University of California San Diego
La Jolla
01.2016

Skills

  • SQL
  • Javascript
  • Reactjs
  • JQuery
  • HTML
  • CSS
  • Python
  • Jira
  • Git
  • Davinci Resolve

Languages

  • English, Spanish, Conversational French

Timeline

Voluntary Work

ISMP
04.2024 - Current

Associate Customer Support Engineer

Celonis
06.2022 - 03.2024

Technical Support Engineer

InsightSoftware
07.2021 - 06.2022

Technical Support Engineer

University of North Carolina at Chapel Hill
09.2019 - 09.2020

Technical Support Analyst

IXL Learning
05.2018 - 12.2018

Family Membership Specialist

IXL
06.2017 - 05.2018

Technical Support Representative

Aristotle International Inc
11.2016 - 06.2017

Full Stack Development Program -

Thinkful

B.A. - History

University of California San Diego

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Jasmine Rojas