Jasmine Poinsett
Fayetteville
Summary
Dedicated professional with extensive experience in production environments. Skilled in multitasking and equipment operation, consistently contributing to team goals and maintaining high-quality standards. Ready to leverage expertise to enhance operational reliability and safety.
Overview
15
15
years of professional experience
Work History
Production Associate
Goodyear Tire & Rubber
Fayetteville, NC
04.2019 - Current
- Operated machinery to manufacture tires, ensuring adherence to safety standards and production schedules.
- Collaborated with team members to optimize workflow and minimize downtime during production shifts.
- Conducted quality inspections on finished products, identifying defects and implementing corrective measures.
- Assisted in troubleshooting equipment malfunctions, reducing maintenance delays and improving operational reliability.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Prepared materials for assembly work to keep workflows running smoothly.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
- Safely operated hand and power tools to complete repetitive tasks.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
- Made sure that products were produced on time and are of good quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other departments to optimize production workflows.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Prepared reports and technical documentation of day-to-day production processes.
- Reviewed production schedules and streamlined processes.
Benefits Associate
Conduent
Cary, NC
11.2018 - 04.2019
- Managed benefits enrollment processes for employees, ensuring accuracy and compliance with company policies.
- Enhanced employee satisfaction by efficiently administering benefits programs and addressing concerns.
- Maintained compliance with federal, state, and local regulations in all aspects of benefit administration.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Analyzed employee feedback to enhance benefits offerings, driving increased satisfaction rates among staff.
- Collaborated with cross-functional teams to streamline benefits administration workflows and improve efficiency.
Deputy Clerk
Register of Deeds
Raeford, NC
05.2012 - 11.2018
- Managed daily processing of recorded documents to ensure compliance with state regulations.
- Oversaw workflow for document retrieval, enhancing efficiency and response times for public inquiries.
- Implemented improved filing systems, increasing accessibility of records for staff and constituents.
- Trained new clerks on operational procedures, fostering a collaborative and knowledgeable team environment.
- Reviewed legal documents for accuracy, ensuring proper execution before filing to maintain quality standards.
- Coordinated with multiple departments to streamline document processing and enhance customer service delivery.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problem solving.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Expedited processing times for legal documents by utilizing advanced technology systems for data entry and management.
- Demonstrated adaptability in handling diverse responsibilities such as managing jury pools, issuing marriage licenses, or attending court sessions as needed.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
Pharmacy Cashier
Walmart
Raeford, NC
05.2011 - 05.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with prescription inquiries and over-the-counter products.
- Maintained accurate cash drawer and balanced registers at end of shift.
- Ensured compliance with company policies and health regulations during transactions.
- Enhanced customer experience by resolving issues and addressing concerns promptly.
- Collaborated with pharmacy team to streamline workflow during peak hours.
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
- Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
- Performed price checks for customers quickly, instilling confidence in the store''s pricing policies while fostering trust relationships between shoppers and business operations.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Collaborated with pharmacy staff to streamline workflow processes, improving overall efficiency and productivity.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Resolved customer complaints with empathy and professionalism, restoring customer confidence in our services.
- Conducted regular stock checks to minimize discrepancies and ensure accurate inventory records.
- Streamlined checkout process, reducing average transaction time and increasing customer satisfaction.
- Maintained confidential customer information, ensuring compliance with privacy regulations.
- Handled financial transactions, including cash, credit, and insurance payments, with precision and integrity.
- Enhanced customer experience by accurately and efficiently processing prescriptions and over-the-counter sales.
- Updated product displays to highlight new arrivals and promotions, attracting customer interest.
- Ensured compliance with all legal requirements for pharmacy retail, including controlled substances handling.
- Improved store cleanliness and organization, creating welcoming environment for customers.
- Utilized pharmacy management software to process prescriptions accurately, improving operational efficiency.
- Coordinated with healthcare providers to clarify prescription details, preventing medication errors.
- Assisted pharmacists in filling prescriptions, ensuring accuracy and timely service.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
Education
Medical Billing And Coding
Johnston Community College
Smithfield, NC05-2026
Skills
- Efficient multitasking
- Computer skills
- Equipment operation
- Tool operation
- Safety management
- Attention to detail
- Teamwork and coordination
- Positive attitude
- Following instructions
- Good communication
- Punctual and dependable
- Customer service
- Critical thinking
- Active listening
- Data entry
- Payment processing
- Complaint resolution
- Call center operations
- Clerical support
- Quality control
- Filing
- Multi-line phone talent
Timeline
Production Associate
Goodyear Tire & Rubber
04.2019 - Current
Benefits Associate
Conduent
11.2018 - 04.2019
Deputy Clerk
Register of Deeds
05.2012 - 11.2018
Pharmacy Cashier
Walmart
05.2011 - 05.2012
Medical Billing And Coding
Johnston Community College