Jasmine Perez
Jacksonville
Summary
Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Proven ability to provide complex support and resolution for inquiries, coordinate with multiple stakeholders, and analyze data to improve processes and procedures. Known for delivering actionable insights and driving process improvements that align with business goals. Skilled in statistical analysis, data visualization, and project management.
Overview
11
11
years of professional experience
Work History
Outreach Analyst
ASM Research
12.2022 - Current
- Provide complex support and resolution for highly complex inquiries.
- Coordinate directly with providers, multiple stakeholders, and CMS and Index Analytics groups to further assist clients' needs.
- Interact with health care facilities, insurance companies, and other governmental entities to collect and analyze data.
- Assess various client portfolios a day to identify any missing documentation related to Independent Dispute Resolution disputes.
- Analyze patient insurance information for accuracy and discrepancies.
- Analyze and review communications between varying parties for quality and accuracy.
- Follow appropriate CMS guidelines and review legislation and policy directives.
- Analyze and assess program effectiveness, provide feedback to improve processes and procedures, and implement changes for improvement.
- Follow appropriate CMS guidelines and review legislation and policy directives.
- Analyze and assess program effectiveness, provide feedback to improve processes and procedures, and implement changes for improvement.
- Maintain high level of client confidentiality.
Assistant Community Manager
Walters Management
01.2021 - 08.2022
- Provided superior client services in a professional office environment.
- Generated company correspondence and newsletters.
- Interacted with multiple vendors to provide exceptional service to clients and their respective communities.
- Assisted in routine and complex problem resolutions.
- Maintained confidential information and high level of integrity.
- Attended Board meetings and other administrative assignments, recording accurate meeting minutes.
- Maintained meticulous attention to detail and accuracy in all circumstances.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Received and processed resident payments, and updated system accounts with latest information.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Booked travel arrangements.
Client Services Assistant
Navy Marine Corps Relief Society
04.2017 - 03.2020
- Streamlined communication between clients and various departments for efficient service delivery.
- Assisted in conducting quality assurance assessments that helped maintain consistently high standards of service and client satisfaction.
- Developed comprehensive tracking systems for monitoring ongoing client engagements, enabling timely follow-ups and updates on project status.
- Assisted clients with loan and financial applications
- Ensured the proper disbursement of loans
- Conducted individual loan counselings
- Generated and delivered assistances for budget plans and financial relief
- Managed incoming and outgoing calls
- Assisted and generated information for client interviews
Aviation Electrician’s Mate
United States Navy
08.2014 - 05.2016
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
- Practiced OSHA and MSDS guidelines to maintain a HAZMAT locker with over 300 material parts
- Utilized multimeters, ohmmeter, and meggers routinely
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Maintained unit records for maintenance procedures
- Recorded maintenance actions in aircraft logbooks.
- Adjusted, repaired, and installed numerous electrical components
- Handled a wide variety of electrical and navigational components of aircrafts
- Oversaw the transport and safe handling of HAZMAT
- Supervised automatic flight control and stabilization systems
Education
AA - Arts, Emphasis in Social and Behavioral Science
Mira Costa
Oceanside, CAAS - Emphasis in Nursing, Minor in Psychology
University of Mount Olive
Mount Olive, NCSkills
- Risk assessment
- Statistical analysis
- Report generation
- Attention to detail
- Project management
- Administrative Support
- Case Analysis
- Salesforce
- Budget Planning
- Microsoft Suite
- Type 65-70 WPM
- Data analysis
Timeline
Outreach Analyst
ASM Research
12.2022 - Current
Assistant Community Manager
Walters Management
01.2021 - 08.2022
Client Services Assistant
Navy Marine Corps Relief Society
04.2017 - 03.2020
Aviation Electrician’s Mate
United States Navy
08.2014 - 05.2016
AA - Arts, Emphasis in Social and Behavioral Science
Mira Costa
AS - Emphasis in Nursing, Minor in Psychology
University of Mount Olive
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