Jasmine Nicole Hoover
Lewisville
Summary
Dynamic Patient Service Representative with a proven track record. Excelling in HIPAA compliance and insurance verification. Recognized for enhancing patient satisfaction through exceptional customer service and effective communication. Skilled in medical billing and adept at resolving complex issues, fostering trust and loyalty among clients.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Atrium Health
03.2025 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Inbound Patient Service Coordinator
Lifestance Health Inc
12.2022 - 12.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Intake Specialist
Vista Realty
08.2020 - 06.2022
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Resolved tenant-landlord disputes professionally, promoting positive outcomes that supported long-term tenancy success within the voucher program.
Medical Coding and Billing Specialist
Champion Homecare
06.2017 - 08.2020
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
Education
Real Estate
Superior School of Real Estate
Fashion And Merchandising
The Art Institute
NC09-2009
High School Diploma -
RJ Reynolds High School
Winston-Salem, NC06-2007
Skills
- Customer engagement
- Understanding of HIPAA compliance protocols
- Insurance eligibility verification
- Efficient appointment management
- Patient registration
- Accounts receivable management
- Data entry proficiency
- Document filing
- Verbal and written communication
- Phone etiquette
- Patient registration
- Multitasking and organization
- Insurance billing
- Medicaid
Timeline
Patient Service Representative
Atrium Health
03.2025 - Current
Inbound Patient Service Coordinator
Lifestance Health Inc
12.2022 - 12.2024
Intake Specialist
Vista Realty
08.2020 - 06.2022
Medical Coding and Billing Specialist
Champion Homecare
06.2017 - 08.2020
Real Estate
Superior School of Real Estate
Fashion And Merchandising
The Art Institute
High School Diploma -
RJ Reynolds High School
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