Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine McKalin

Clayton

Summary

Dynamic hospitality professional with extensive experience at Gamers Geekery & Tavern, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Recognized for training new staff and ensuring compliance with health regulations, fostering a safe and welcoming environment.

Overview

3
3
years of professional experience

Work History

Server/Bartender

Gamers Geekery & Tavern
Cary
08.2024 - Current
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Delivered food orders promptly and courteously.
  • Took orders from customers accurately and in a timely manner.
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Addressed complaints to kitchen staff and served replacement items.

Construction Laborer

Decor/Home Improvement LLC
Norwich
01.2024 - 07.2025
  • Assisted in installation of doors, windows, drywall, roofing systems, and other structural components.
  • Installed insulation within walls prior to drywall panel application.
  • Cleaned hazardous materials, including asbestos and lead paint, during demolition projects.
  • Unloaded construction supplies from trucks for ongoing projects.
  • Maintained safe work environment by adhering to safety regulations.
  • Supported skilled tradespeople such as carpenters, plumbers, electricians, etc.
  • Executed general clean-up activities onsite, including debris disposal and sweeping.

Service Crew Member

Wendys
Plainfield
08.2023 - 01.2024
  • Verified order accuracy before serving to customers.
  • Ensured compliance with health regulations through strict sanitation procedures.
  • Maintained cleanliness of work area throughout entire shift.
  • Addressed customer complaints promptly, employing diplomatic communication for effective resolution.

Service Crew Member

Taco Bell
Dayville
03.2023 - 08.2023
  • Delivered exceptional customer service by greeting guests warmly and addressing needs promptly.
  • Ensured customer appreciation through personalized interactions and attentive service.
  • Resolved complaints swiftly to enhance guest satisfaction and encourage return visits.
  • Prioritized and executed daily tasks effectively to support seamless store operations.

Service Crew Member

Wendys Fast Food
Plainfield
08.2022 - 03.2023
  • Executed cashier duties, including order taking and accurate payment processing.
  • Provided exceptional customer service through friendly and attentive interactions.
  • Communicated daily specials and promotions to enhance customer knowledge.
  • Addressed customer inquiries and complaints promptly with professionalism.
  • Ensured all guests experienced satisfaction before exiting the premises.
  • Resolved customer issues swiftly to encourage repeat business.

Education

High School Diploma -

Homeschooled
Plainfield
06-2023

Skills

  • Customer service
  • Conflict resolution
  • Guest engagement
  • Communication skills
  • Problem solving
  • Task prioritization
  • Exceptional customer service
  • Hospitality service expertise

Timeline

Server/Bartender

Gamers Geekery & Tavern
08.2024 - Current

Construction Laborer

Decor/Home Improvement LLC
01.2024 - 07.2025

Service Crew Member

Wendys
08.2023 - 01.2024

Service Crew Member

Taco Bell
03.2023 - 08.2023

Service Crew Member

Wendys Fast Food
08.2022 - 03.2023

High School Diploma -

Homeschooled

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Jasmine McKalin