Jasmine Lea
Hillsborough,NC
Summary
Professional in patient services with extensive experience in managing patient intake processes. Skilled in data entry, patient scheduling, and medical records management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and efficient with excellent communication and organizational skills.
Overview
16
16
years of professional experience
Work History
Patient Intake Specialist
UNC Health Care
09.2021 - Current
- Managed approximately 30 incoming calls, emails and faxes per day from customers. Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Liaised between healthcare providers and patients, ensuring clear communication regarding care plans and expectations.
- Contributed to an organized work environment by meticulously maintaining physical files as well as digital records within the database.
- Facilitated efficient check-in procedures by verifying identification documents, collecting co-payments, and providing necessary forms for completion.
- Trained new staff members on patient intake procedures, contributing to a well-prepared and cohesive team.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Studied and researched various medical terms as well as software and coding systems.
- Upheld HIPAA regulations and standards for protecting patient information.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Patient Service Representative
Affordable Dentures & Implants
08.2020 - 09.2021
- Set appointments for patients with a high level of accuracy.
- Assist support staff as needed to resolve customer issues and perform database maintenance.
- Be receptive to feedback/coaching, meet/exceed performance goals, display reliability, and embrace change.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Treatment Coordinator
Lane and Associates
10.2018 - 07.2019
- Explained treatment choices to patients and helped determine best options. Reviewed X-rays to help patients determine the best treatments. Included family members and support system in patient treatment planning. Directed patient care by organizing schedules and day-to-day activities for patients and employees. Educated patients on dental benefits and coordinated proper payment with insurance companies. Conducted interviews with patients to discuss health history, objectives and concerns. Coordinated front office duties, including customer service, patient scheduling and billing. Maintained current and accurate medical records for over 50 patients. Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries. Assisted patients with check-in/check-out process on a daily basis.
Patient Care Coordinator
Stanley Dental
12.2016 - 01.2018
- Responsible for ensuring that a patient receives the best medical care within the facility. Schedule oral surgeries and consultations and ensure that a patient has adequate transportation, housing, medical equipment and other supportive treatment. Chart out patients care plan or to make amendments in care plans. Collecting Statistics and composing correspondence and recording patient information in databases. Fill out disability and insurance claims forms and establish and distribute surgical schedules. Fax patient dental records and x-rays to other dental facilities.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
Customer Services Representative
SPORTS ENDEAVORS
04.2009 - 11.2016
- Addressed customer service inquiries in a timely and accurate fashion. Loyalty by placing follow-up calls for customers who reported product issues. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High school or equivalent -
Orange High School
Hillsborough, NC06.2009
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Appointment scheduling
- Healthcare software proficiency
- Multi-line phone systems
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Patient registration
Timeline
Patient Intake Specialist
UNC Health Care
09.2021 - Current
Patient Service Representative
Affordable Dentures & Implants
08.2020 - 09.2021
Treatment Coordinator
Lane and Associates
10.2018 - 07.2019
Patient Care Coordinator
Stanley Dental
12.2016 - 01.2018
Customer Services Representative
SPORTS ENDEAVORS
04.2009 - 11.2016
High school or equivalent -
Orange High School
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