Jasmine Harris
Williamston
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
10
10
years of professional experience
Work History
Machine Operator
Weyerhaeuser
04.2023 - Current
- Maintained equipment performance by lubricating and cleaning components.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated machining equipment safely with team of operators.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Replenished materials and supplies as needed to maintain production.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Set up and safely operated woodworking equipment, routers, table saws and belt sanders.
Mail Handler Assistant
U.S. Postal Service Office
07.2020 - 04.2023
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Stamped sealed and sorted mail for delivery to other branches.
- Upsold postal services like insurance and tracking.
- Operated postage meters, mail sealers and labeling machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Updated and maintained mailing lists and customer records.
- Maintained high level of confidentiality with mail items in line with regulations.
Rural Mail Carrier
U.S. Postal Service Office
06.2018 - 07.2020
- Sorted mail according to order of address appearance for easy access in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Organized mail ahead of delivery runs for correct routing.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Customer Service Representative
Walmart
06.2015 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Science -
Fayetteville State University
Fayetteville, NC 05.2001 -
Certificate - Affect Teacher Training
Martin Community College
Williamston, NC 05.2001 -
High School Diploma -
Riverside High School
Williamston, NC 05.2001 -
Skills
Deadline-Oriented
Handling and Sorting Mail
Distribution Services
Equipment Operation
Workplace Safety
Operations Support
Attention to Detail
Manufacturing Experience
Timeline
Machine Operator
Weyerhaeuser
04.2023 - Current
Mail Handler Assistant
U.S. Postal Service Office
07.2020 - 04.2023
Rural Mail Carrier
U.S. Postal Service Office
06.2018 - 07.2020
Customer Service Representative
Walmart
06.2015 - 06.2018
Bachelor of Science -
Fayetteville State University
05.2001 -
Certificate - Affect Teacher Training
Martin Community College
05.2001 -
High School Diploma -
Riverside High School
05.2001 -
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