Jasmine Grimsley
Durham
Summary
Dependable Patient Care Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Dental Works
07.2022 - Current
- Maintains confidentiality of patient data and condition to safeguard health information.
- Communicates with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acts as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Works closely with patients to deliver excellent and direct individualized patient care.
- Answers incoming calls, scheduled appointments and filed medical records.
- Applies administrative knowledge and courtesy to explain procedures and services to patients.
Patient Coordinator
Pivot Physical Therapy
03.2020 - 07.2022
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Service Specialist
Concentra Urgent Care
03.2018 - 03.2020
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Associate of Applied Science - Health Sciences
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2019
Skills
- Case Management
- Strategic Networking
- Medical Services Administration
- Comfort with Technology and Databases
- Spreadsheet Tracking
- Patient Records Management
- Patient Registration
Certification
- Basic Life Support Training - August 2023
Timeline
Patient Care Coordinator
Dental Works
07.2022 - Current
Patient Coordinator
Pivot Physical Therapy
03.2020 - 07.2022
Patient Service Specialist
Concentra Urgent Care
03.2018 - 03.2020
Associate of Applied Science - Health Sciences
Ultimate Medical Academy - Clearwater
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