Jasmine Frazier
Charlotte
Summary
Results-driven professional with a strong track record in enhancing customer retention through customized event solutions and consultative service. Proven expertise in managing high-profile accounts, resolving complex concerns, and leading teams to exceed operational goals. Aiming to apply comprehensive client service experience in a Financial Services Consultant role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Catering Event Lead
Noble Food and Pursuits
CHARLOTTE
01.2019 - Current
- Progressed from supporting event operations and deliveries to leading client-facing event planning and execution.
- Serve as a primary point of contact for corporate and private clients, building strong relationships through proactive communication and personalized service.
- Develop customized event proposals based on client goals, budgets, and service requirements.
- Coordinate contracts, event details, invoices, deposits, and payment collection while maintaining accuracy and confidentiality.
- Manage client communications through phone, email, Microsoft Outlook, and Tripleseat.
- Resolve client concerns independently through active listening, problem-solving, and effective communication.
- Support departmental revenue goals through consultative recommendations and tailored event solutions.
- Lead event teams and oversee successful execution of events while maintaining high service standards.
- Work with high-profile clients and organizations requiring professionalism, discretion, and exceptional attention to detail.
Catering Assistant
Jim N’ Nicks BBQ
Concord
01.2016 - 01.2020
- Delivered exceptional service for corporate, community, and private events while managing multiple priorities in fast-paced environments.
- Built rapport with clients and guests, ensuring positive experiences and long-term customer satisfaction.
- Proactively addressed customer concerns and implemented solutions to maintain service excellence.
- Coordinated event preparation and logistics with a strong focus on organization and attention to detail.
- Assisted with client communications, scheduling, and operational support to ensure seamless event execution.
- Contributed to a collaborative team environment focused on customer retention and quality service delivery.
Shift Lead
Fuel Pizza
CHARLOTTE
01.2012 - 01.2015
- Promoted from Cashier to Shift Lead based on strong performance, reliability, and leadership abilities.
- Managed opening and closing procedures, ensuring operational readiness and compliance with company standards to facilitate seamless daily operations.
- Trained and mentored team members on customer service standards and operational procedures to enhance team effectiveness and improve overall service quality.
- Assisted with scheduling, staff supervision, and day-to-day operational oversight.
- Resolved customer concerns professionally while maintaining a positive guest experience.
- Prepared daily deposits, balanced cash drawers, and transported funds for banking transactions with a high level of accuracy and accountability.
- Served as a company representative at public events, food festivals, and community engagements, acting as a brand ambassador and building positive customer relationships.
Education
Some College (No Degree) - Social Work
Winston-Salem State University
Winston-Salem, NCSkills
- Client Relationship Management
- Customer Experience & Retention
- Proposal Development
- Payment Processing & Reconciliation
- Contract Coordination
- Revenue Support
- Tripleseat
- Toast POS
- Process Improvement
- Team Leadership & Training
- Verbal and Written Communication
- Time Management
- Problem Resolution
- Microsoft Outlook
Certification
- ServSafe
Timeline
Catering Event Lead
Noble Food and Pursuits
01.2019 - Current
Catering Assistant
Jim N’ Nicks BBQ
01.2016 - 01.2020
Shift Lead
Fuel Pizza
01.2012 - 01.2015
Some College (No Degree) - Social Work
Winston-Salem State University