Jasmine Dvorak
Rockingham
Summary
Organized healthcare administrative professional with experience in call center operations and medical records management. Manages high-volume calls, verifies insurance information, and maintains accurate patient records while ensuring HIPAA compliance. Delivers timely administrative support in fast-paced environments through strong communication and problem-solving skills.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
ADMINISTRATOR/Medical Records Specialist
Greater Vision Counseling & Consulting
Southern Pines
05.2025 - 06.2025
- Managed scheduling for counseling sessions and consultations with clients.
- Provided administrative support to therapists and consultants.
- Maintained client records in compliance with privacy regulations and standards.
- Coordinated effective communication between clients and counseling staff to enhance service delivery.
- Assisted in preparing materials for workshops and group sessions to ensure productive engagement.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Maintained organized filing system for important documents, improving accessibility and compliance.
- Ensured that all paperwork was completed accurately before submission deadlines.
Call Center Representative/Insurance Verification Specialist
Integrated Pain Solutions
Southern Pines
07.2024 - 09.2024
- Verify patient insurance eligibility and benefits prior to scheduled services
- Contacted insurance companies to confirm coverage details, deductibles, co-pays, co-insurance, and out-of-pocket maximums, ensuring patients received accurate financial information
- Ensured timely acquisition and recording of prior authorizations and referrals to facilitate patient care.
- Communicate coverage details and financial responsibility to patients
- Coordinate with billing department regarding benefit limitations or coverage issues
- Identify and resolve insurance discrepancies before patient appointments
- Ensured compliance with HIPAA and healthcare privacy regulations, protecting patient confidentiality and safeguarding sensitive information
- Followed up on pending authorizations and approvals to expedite patient access to necessary services and minimize delays in care
- Assist with denied claims related to eligibility or authorization issues
Outreach Medical Records Retrieval Agent
CIOX HEALTH, Health Information Managment
Remote
05.2022 - 06.2024
- Initiate outbound calls to healthcare providers, hospitals, and clinics to request medical records
- Followed up on outstanding medical record requests to secure timely receipt of records
- Coordinate with provider offices to obtain required documentation for claims processing, audits, or care management
- Maintained accurate tracking logs of record requests and follow-up activities to ensure accountability
- Verify patient information to ensure correct record retrieval
- Upload, scan, and index received medical records into internal systems
- Review records for completeness and compliance with request requirements
- Ensure adherence to HIPAA and confidentiality guidelines when handling protected health information (PHI)
- Communicated professionally with provider offices to resolve missing or incomplete documentation, facilitating smoother operations
Education
Certification - Business Administration Technology
Lyndon B. Johnson Job Corps Center
Franklin, NC04-2017
GED -
Kittrell Job Corps Center
Henderson, NC01-2014
Skills
- Insurance verification
- Claim processing
- HIPAA compliance
- Record management
- Data entry
- Scheduling
- Customer communication
Languages
English
Full Professional
Certification
First Aid
Timeline
ADMINISTRATOR/Medical Records Specialist
Greater Vision Counseling & Consulting
05.2025 - 06.2025
Call Center Representative/Insurance Verification Specialist
Integrated Pain Solutions
07.2024 - 09.2024
Outreach Medical Records Retrieval Agent
CIOX HEALTH, Health Information Managment
05.2022 - 06.2024
Certification - Business Administration Technology
Lyndon B. Johnson Job Corps Center
GED -
Kittrell Job Corps Center