Jasmine Capegsan
Cary,NC
Summary
Dynamic Senior Implementation Consultant with a proven track record at Tyler Technologies, enhancing client satisfaction through expert ERP and software implementations. Skilled in Agile methodology and fostering teamwork, I excel in translating complex requirements into actionable solutions, significantly improving business processes and collaboration.
Overview
5
5
years of professional experience
Work History
Senior Implementation Consultant
Tyler Technologies
05.2024 - Current
- Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
- Design and conduct knowledge transfer sessions on-site or through webinars.
- Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
- Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
- May recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client’s needs.
- Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes.
- Consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications.
- Create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve them.
- Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
- Assist QA staff with product testing or modification testing as required.
- Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
- Create both client-facing and internal documentation such as "quick tips" and "how-tos".
- Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
- Attained a high level of client satisfaction, maintaining open lines of communication to address concerns promptly during the implementation process.
Implementation Consultant
Tyler Technologies
08.2021 - 05.2024
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
- Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
Event Coordinator
City of Greensboro
01.2020 - 08.2021
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Education
Bachelor of Science - Exercise Science
University of North Carolina At Greenrosbo
Greensboro, NC05.2018
Skills
- ERP Implementation
- Software Implementation
- Agile Methodology
- Business Analysis
- Software configuration
- User Training
- Project Documentation
- Business Process Mapping
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Team Collaboration
Timeline
Senior Implementation Consultant
Tyler Technologies
05.2024 - Current
Implementation Consultant
Tyler Technologies
08.2021 - 05.2024
Event Coordinator
City of Greensboro
01.2020 - 08.2021
Bachelor of Science - Exercise Science
University of North Carolina At Greenrosbo
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