Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jasmine Blow

Whitsett

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Lumber Liquidators
02.2023 - 05.2025
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Team Lead Sales Associate

The Cosmetics Company Store
12.2019 - 11.2023
  • Analyzed sales data to identify trends, informing inventory purchasing decisions.
  • Fostered strong relationships with customers, resulting in improved satisfaction and repeat business.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Contributed to event marketing, sales and brand promotion.
  • Coordinated promotional events, driving increased foot traffic and customer interest.
  • Advised clients on makeup application techniques and product selection for diverse skin types.
  • Conducted personalized makeup consultations, enhancing client satisfaction and loyalty.
  • Stayed updated on industry trends, integrating new products into service offerings.

Team Lead Sales Associate

Target
09.2017 - 12.2019
  • Led team in achieving sales targets through strategic planning and effective customer engagement.
  • Trained and mentored new associates on product knowledge and sales techniques.
  • Developed streamlined processes for inventory management, enhancing stock accuracy.
  • Coordinated promotional events, driving increased foot traffic and customer interest.
  • Maintained a positive, team oriented work environment while driving accountability and operational excellence.
  • Operated POS systems efficiently, processing transactions, returns, and exchanges with accuracy.
  • Managed opening and closing procedures, including cash handling, securing the store, and preparing daily reports

Retail Sales Consultant

Best Buy
01.2015 - 09.2017
  • Delivered exceptional customer service by actively engaging with customers and addressing their needs.
  • Assisted customers in selecting products, demonstrating features and benefits effectively.
  • Managed inventory levels, ensuring stock availability and accuracy through regular audits.
  • Collaborated with team members to create promotional displays that enhanced product visibility.
  • Operated POS systems efficiently, processing transactions, returns, and exchanges with accuracy.
  • Handled customer concerns, returns, and product inquiries promptly, ensuring a positive resolution and high satisfaction rates.
  • Supported store events and promotions to drive traffic and boost sales during peak periods

Education

Junius Rose High School
Greenville, NC

Associate of Applied Business - Marketing

Central Piedmont Community College
Charlotte, NC (online)
12-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Order processing
  • Team development
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Product sales
  • Spreadsheets
  • Order fulfillment
  • Product knowledge

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer Service Representative

Lumber Liquidators
02.2023 - 05.2025

Team Lead Sales Associate

The Cosmetics Company Store
12.2019 - 11.2023

Team Lead Sales Associate

Target
09.2017 - 12.2019

Retail Sales Consultant

Best Buy
01.2015 - 09.2017

Junius Rose High School

Associate of Applied Business - Marketing

Central Piedmont Community College

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Jasmine Blow