Jasmine Battle
Goldsboro
Summary
Experienced with managing high-volume inbound calls and resolving customer issues. Utilizes effective communication and conflict resolution techniques to ensure customer satisfaction. Knowledge of CRM systems and customer engagement strategies.
Qualified Customer Service Representative with background in inbound customer service. Proven ability to resolve customer inquiries efficiently and maintain high levels of satisfaction. Demonstrated expertise in active listening and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Benefits Verification Specialist
Continuum
02.2023 - Current
- Verified patient benefits through comprehensive research of insurance policies and coverage options.
- Collaborated with healthcare providers to obtain necessary documentation for timely benefit approvals.
- Achieved faster client response times by promptly addressing inquiries related to benefits eligibility and coverage details.
- Optimized the use of electronic claims submission systems to expedite claim processing times.
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
- Increased accuracy in verifying patient eligibility through diligent cross-checking of multiple databases before finalizing claim submissions.
- Collaborated with healthcare providers to ensure accurate billing and benefit coverage information.
- Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
Data Entry Clerk
Concentrix
03.2021 - 01.2023
- Processed high volumes of data entries with accuracy and attention to detail.
- Utilized advanced spreadsheet functions to streamline data management tasks.
- Collaborated with team members to improve data entry workflows and procedures.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
Alorica
03.2019 - 02.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely assistance and customer satisfaction.
- Utilized CRM software to document interactions and track customer issues accurately.
- Documented customer interactions in CRM system to maintain accurate records and streamline follow-up processes.
Customer Service Cashier
Five Below
08.2017 - 03.2019
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with product inquiries, enhancing their shopping experience and resolving issues promptly.
- Managed inventory levels, conducting regular stock checks to maintain availability of popular items.
- Trained new employees on operational procedures, fostering a knowledgeable and effective team environment.
- Monitored checkout area for cleanliness and organization, maintaining a welcoming atmosphere for customers.
Education
High School Diploma -
Goldsboro High School
Goldsboro, NC06-2012
Skills
- Accuracy and precision
- Healthcare regulations
- Policy interpretation
- Verbal and written communication
- Critical thinking
- Team collaboration
- Multitasking
- Effective communication
- Adaptability and flexibility
Timeline
Benefits Verification Specialist
Continuum
02.2023 - Current
Data Entry Clerk
Concentrix
03.2021 - 01.2023
Customer Service Representative
Alorica
03.2019 - 02.2021
Customer Service Cashier
Five Below
08.2017 - 03.2019
High School Diploma -
Goldsboro High School