Jasmin Gonzalez
Winston-Salem
Summary
Detail-oriented Housekeeping Manager with a proven track record in maintaining cleanliness and guest satisfaction. Skilled in training teams to uphold high operational standards and deliver exceptional customer service. Experienced in fast-paced environments, fostering teamwork and problem-solving to enhance service quality.
Overview
4
4
years of professional experience
Work History
Head Housekeeper
Hilton
Hillsville
09.2024 - 02.2026
- Managed daily housekeeping operations and ensured high cleanliness standards.
- Trained and supervised housekeeping staff on best practices and procedures.
- Inspected guest rooms for quality assurance and compliance with hotel standards.
- Performed daily inspections of guest rooms to identify maintenance needs.
- Relocated beds and sofas to thoroughly clean baseboards and eliminate dust from difficult-to-reach areas.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Interacted pleasantly with clients and guests when performing daily duties.
Server
Pizza Hut
Hillsville
03.2023 - 07.2024
- Provided excellent customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Addressed customer inquiries and resolved issues effectively.
- Took accurate food and drink orders from customers.
- Delivered food and beverages promptly to tables.
- Maintained cleanliness and organization of dining area.
- Handled money transactions accurately while following company procedures for handling cash payments.
Crew Member
McDonald's
Hillsville
01.2022 - 02.2023
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Provided friendly customer service, taking orders and answering questions promptly.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained cleanliness of dining area, kitchen, and restrooms throughout shifts.
- Stocked supplies and ingredients to ensure availability for ongoing service needs.
Education
GED -
Carroll County HighSchool
Hillsville, VA07-2026
Skills
- Customer service
- Order delivery
- Point-of-sale system
- Menu memorization
- Sanitation practices
- Dining setup
- Time management
- Multitasking
- Attention to detail
- Conflict resolution
- Team collaboration
- Customer engagement
- Interactive communication
- Leadership qualities
- Company representation
- Initiative
Timeline
Head Housekeeper
Hilton
09.2024 - 02.2026
Server
Pizza Hut
03.2023 - 07.2024
Crew Member
McDonald's
01.2022 - 02.2023
GED -
Carroll County HighSchool