Jasmin Ellington
Monroe
Summary
Dynamic Property and Casualty Insurance Agent at TTEC, adept at conflict resolution and customer service, achieved high client retention through personalized attention and expert policy advice. Proven ability to manage high-stress situations while enhancing customer satisfaction, resulting in increased loyalty and repeat business. Skilled in insurance policy analysis and effective communication.
Insurance professional with comprehensive understanding of Property and Casualty policies. Proven ability to navigate complex insurance requirements and deliver optimal solutions. Known for fostering teamwork and achieving results in dynamic environments. Expertise in underwriting and policy management.
Overview
10
10
years of professional experience
Work History
Property and Casualty Insurance Agent
TTEC
08.2023 - Current
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
- Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Retention Account Manager
ADT Security
08.2017 - 09.2020
- Developed customized plans based on specific needs aiming at reinforcing relationships while matching expectations between parties involved.
- Enhanced client experiences by providing personalized service tailored to individual needs and preferences.
- Effectively managed a high volume of client accounts while maintaining excellent communication standards, resulting in a solid reputation as a trusted advisor in the organization.
- Negotiated contract renewals successfully, securing continued business from key accounts.
- Coordinated with internal teams to resolve customer issues promptly, resulting in increased satisfaction ratings among clients.
Customer Service Representative
Alorica
03.2015 - 07.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Cypress Bay High School
Weston, FL05-2009
Skills
- Insurance policy analysis
- Risk assessment
- Claims processing
- Regulatory compliance
- Effective communication
- Conflict resolution
- Negotiation skills
- Customer service
Timeline
Property and Casualty Insurance Agent
TTEC
08.2023 - Current
Retention Account Manager
ADT Security
08.2017 - 09.2020
Customer Service Representative
Alorica
03.2015 - 07.2017
High School Diploma -
Cypress Bay High School
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